Alexis Garcia
Colorado Springs,CO
Summary
Detail-oriented professional with expertise in customer engagement. Proven ability to enhance customer satisfaction through effective communication and a strong work ethic.
Overview
8
8
years of professional experience
Work History
Product Specialist
Toyota of Colorado Springs
Colorado Springs, CO
12.2023 - Current
- Provided vehicle information detailing key features and differences between makes and models to assist guests in making informed purchasing decisions. Supported customers during test drives while accurately recording customer information and maintaining concise notes on preferences.
- Organized and managed vehicle and key inventory in designated areas.
- Enhance expertise in Toyota vehicles to optimize my performance and strengthen guest relationships.
- Foster a friendly, non-pressuring, and professional atmosphere in all interactions.
Appointment Coordinator
Paradise Nails and Spa
Colorado Springs, CO
06.2021 - 11.2023
- Scheduled appointments for customers in person or over telephone. Assisted clients with rescheduled and canceling appointments. Processed payments through cash, checks, or credit cards.
- Conducted thorough organization and sanitation of equipment, ensuring optimal readiness for technicians to perform nail services efficiently.
- Finalized daily operations by totaling register and credit card transactions while performing end-of-day clean up tasks.
Server
Mollica's Italian Market and Deli
Colorado Springs, CO
07.2019 - 02.2021
- Assisted with guest order entries at counter during lunch hours to provide timely service using POS system. Supported processing of to-go orders by taking orders in person and over the phone.
- Assisted in managing inventory through organized stocking and preparation methods. Supported cleaning and upkeep of dining area to maintain hygiene standards.
- Assisted guests by welcoming them and providing menus during dinner service with open seating. Supported guest satisfaction by processing food and beverage orders accurately and confirming order details. Promoted daily specials and beverages to enhance guest experience.
- Performed closing duties with precision, adhering to established daily checklists.
Server
The Academy Hotel
Colorado Springs, CO
07.2018 - 06.2019
- Managed multiple tables while processing drink and food orders in a POS system. Communicated item availability and addressed inquiries about the menu effectively.
- Maintained cleanliness and organization of assigned section through sweeping, mopping, bussing, and table wiping.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Restaurant Hostess
Triple Crown Casino
Cripple Creek, CO
01.2018 - 07.2018
- Oversaw cleanliness and organization of bar and menus during service hours.
- Assisted customers with to-go orders by inputting details into POS system. Packaged and bagged orders for swift delivery.
- Prepared dining room for service by cleaning & bussing, organizing tables and placing table settings. Managed server chart and waitlist coordination.
Skills
- Customer engagement
- Product training
- Strong work ethic
- Cash handling
- Memory retention
- Effective multitasking
- Phone etiquette
- Interactive communication skills
- Detail-oriented
Timeline
Product Specialist
Toyota of Colorado Springs
12.2023 - Current
Appointment Coordinator
Paradise Nails and Spa
06.2021 - 11.2023
Server
Mollica's Italian Market and Deli
07.2019 - 02.2021
Server
The Academy Hotel
07.2018 - 06.2019
Restaurant Hostess
Triple Crown Casino
01.2018 - 07.2018