Alexis Gassman
Pass Christian,Mississippi
Summary
Results-driven professional looking for an opportunity where I am able to apply my skills and experiences to expand and grow. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pro Shop Manager
The Oaks Golf Club
Pass Christian, United States
10.2019 - Current
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Maintained cleanliness and organization of proshop workspace, working closely with employees to systemize tasks.
- Promoted positive customer experience through day-to-day supervision and management of clubhouse facility.
- Kept building spaces premises clean inside and outside.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Customer Experience Manager
Five Below
Gulfport, MS
03.2019 - 02.2020
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Lifeguard
Navy MWR
Gulfport, MS
04.2018 - 05.2019
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
Lead Cashier
Wendy's
Bay Saint Louis, MS
02.2017 - 07.2018
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
Education
Associate of Arts - General Studies
Mississippi Gulf Coast Community College
Biloxi, MS09.2022
Skills
- Flexible and Adaptable
- Conflict Resolution
- Conscientious and Detail-Oriented
- Productivity and Time Management
- Positive Team Player
- Self-motivated professional
- Microsoft Office
Certification
- Certificate of Academic Excellence Scholarship 2019
- Certificate of Achievement in Recognition of Global Citizenship 2019
- Certificate of Community Service from NAEP 2019
- Certificate of Appreciation from the United States Navy 2018
- Highest Average in Employability Skills 2018
Timeline
Pro Shop Manager
The Oaks Golf Club
10.2019 - Current
Customer Experience Manager
Five Below
03.2019 - 02.2020
Lifeguard
Navy MWR
04.2018 - 05.2019
Lead Cashier
Wendy's
02.2017 - 07.2018
Associate of Arts - General Studies
Mississippi Gulf Coast Community College
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