Nycol Fouty
Casey
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Pro Shop Manager
Casey Country Club
Casey, IL
02.2025 - Current
- Managed daily operations of pro shop, ensuring smooth customer service and inventory management.
- Assisted in scheduling staff shifts, optimizing coverage for peak customer traffic periods.
- Maintained accurate inventory records using point-of-sale systems to track sales data.
- Provided product knowledge and recommendations to enhance customer experience and satisfaction.
- Organized events and promotions to increase member engagement and boost retail sales.
- Trained new staff on operational procedures and customer service standards for consistent performance.
- Monitored store displays and merchandising strategies to align with seasonal trends and promotions.
- Collaborated with vendors to negotiate pricing and secure timely delivery of merchandise for the shop.
- Improved customer satisfaction by providing personalized assistance and product recommendations.
- Developed strong relationships with vendors to negotiate favorable pricing and delivery terms.
- Maintained accurate financial records, managing budgets and ensuring fiscal responsibility at all times.
- Provided exceptional customer service, addressing concerns promptly and resolving issues professionally.
- Managed inventory for optimal stock levels, ensuring a diverse selection of merchandise for customers.
- Established a welcoming atmosphere within the shop by fostering positive interactions between staff members and customers alike.
- Monitored industry trends to stay current on new products, technologies, and best practices in golf retail management.
- Trained new employees on shop procedures, product knowledge, and sales techniques for consistent service excellence.
- Supervised staff members, conducting regular performance evaluations and providing constructive feedback for improvement.
- Conducted routine equipment inspections to ensure proper functioning and adherence to safety standards.
- Enhanced store appearance by creating visually appealing displays and maintaining cleanliness throughout the shop.
- Streamlined operational processes, increasing overall efficiency and reducing costs.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Office Assistant
Staley Insurance
Casey, IL
08.2023 - 02.2025
- Managed daily office correspondence and maintained organized filing systems for improved document retrieval.
- Coordinated scheduling of appointments and meetings, ensuring optimal use of executive time.
- Assisted with client communications, maintaining professionalism to enhance customer satisfaction.
- Developed and implemented office procedures that increased workflow efficiency among team members.
- Conducted regular inventory checks of office supplies, ensuring adequate stock levels for operational needs.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Shipping Lead
Charles Industries
Marshall, IL
08.2014 - 09.2020
- Oversaw daily shipping operations, ensuring timely dispatch of goods.
- Trained and mentored team members on best practices in logistics and safety protocols.
- Managed inventory levels, ensuring accurate stock counts and availability for shipping.
- Ensured accurate documentation for all shipments, complying with company policies and regulatory requirements.
- Maintained strong relationships with shipping carriers such as UPS, FedEx, and DHL.
- Sent booking requests to freight forwarders and generated bills of lading.
- Collaborated closely with sales teams to address customer inquiries promptly and resolve any shipping-related issues.
- Worked with vendors to schedule daily pickups.
- Coordinated with carriers to optimize delivery schedules and reduce costs.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and forklift to load goods on trucks.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Worked effectively with shippers to resolve shipment issues and damaged materials.
- Processed required paperwork to expedite handling of shipped goods.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Partnered with representatives from different carriers to arrange materials shipments.
Education
Associate of Science - Early Childhood Care And Education
Lake Land College
Mattoon, ILHigh School Diploma -
Martinsville Jr-Sr High
Martinsville, ILSkills
- Store operations
- Microsoft office
- Employee training
- Effective communication
- Adaptability and flexibility
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
Timeline
Pro Shop Manager
Casey Country Club
02.2025 - Current
Office Assistant
Staley Insurance
08.2023 - 02.2025
Shipping Lead
Charles Industries
08.2014 - 09.2020
Associate of Science - Early Childhood Care And Education
Lake Land College
High School Diploma -
Martinsville Jr-Sr High