Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Poirier

Chadwicks,NY

Summary

Dynamic Pro Shop Manager at The Skenandoa Club with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in employee training and merchandising strategies, fostered strong vendor relationships, maximizing profits while ensuring exemplary customer service. Passionate about the golf industry, effectively engaged with members to promote products and improve their experience.

Overview

13
13
years of professional experience

Work History

Pro Shop Manager

The Skenandoa Club
08.2023 - Current
  • Improved customer satisfaction by providing personalized assistance and product recommendations.
  • Developed strong relationships with vendors to negotiate favorable pricing and delivery terms.
  • Streamlined operational processes, increasing overall efficiency and reducing costs.
  • Aided head pro in giving instruction, preparing for tournaments and end results announcements, applying new grips on clubs and golfed with many of our over 300 members to engage conversation on how to improve customer care and promote products.
  • Established a welcoming atmosphere within the shop by fostering positive interactions between staff members and customers alike.
  • Trained new employees on shop procedures, product knowledge, and sales techniques for consistent service excellence.

Shift Lead Supervisor

The Mobile Locker Co.
10.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Promoted a positive work environment through open communication and effective conflict resolution strategies.
  • Transport storage vehicles to and from each event.
  • Delegated tasks to upwards of 35 employees while providing comprehensive instruction in order to perform their jobs efficiently.
  • Developed a strong and healthy relationship with Disney staff to ensure the organization of each RunDisney operates smoothly five weeks out of the year.

Course Ranger

Plantation Palms Golf Club
05.2023 - 07.2023
  • Continuously rode around the golf course dictating an optimal pace of play
  • Helped golfers with bags from their car to the cart and direct them to the driving range and first tee
  • Assisted in retrieving dead carts on the course and returning them to the cart barn to be worked on
  • Answered any questions regarding the golf course, pro shop and its facilities



Sales Associate

Dick's Sporting Goods
08.2022 - 05.2023
  • Took pride in performing roughly 5 club fittings, multiple club repair and 10 full set club re-gripping on a daily basis.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
  • Performed regular audits of merchandise displays, ensuring proper pricing, signage, and stock levels were maintained at all times.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Managed efficient cash register operations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Cart Attendant

Lexington Oaks Golf Club
09.2021 - 08.2022
  • Cleaned and parked all 70 golf carts while making sure each was gassed or plugged in after each round.
  • Collected and returned all driving range baskets to proper place for new customer use.
  • Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
  • Picked the water driving range each shift and washed driving range balls using proper machinery and efficiency.
  • Organized the tee sheet with an average of 250 golfers a day. Announced golfers as it became close to their tee time. Ensured everyone teed off on the correct hole and at the correct times.
  • Assisted customers with loading and unloading their golf bags, providing exceptional service and support.

Sales Associate

Turning Stone Resort and Casino
09.2015 - 06.2016
  • Handled daily pro shop duties during golf season and worked inside a dome driving range and superstore during the winter.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Checked in golfers for regular play, leagues and tournaments.
  • Maintained a clean and visually appealing driving range providing each of the 30 plus stations with washed golf balls and replacing the water in each club cleaning apparatus.
  • Set up rounds of golf and practice sessions on the 3 simulator bays.
  • Picked driving range with a golf ball collector cart on a daily basis assuring there will be enough golf balls to efficiently stock the range stations often.

Assistant Golf Coach

Mohawk Valley Community College
01.2012 - 05.2013
  • Improved overall team GPA by emphasizing importance of academics alongside athletic pursuits; monitored student-athlete progress and communicated with academic advisors as necessary.
  • Facilitated communication between players, coaches, parents, administrators, and other stakeholders through various channels including meetings, email updates, social media posts.
  • Enhanced player performance by implementing innovative training techniques and exercises.
  • Assisted head coach in the development of individualized practice plans for each player, resulting in improved skills.
  • Helped organize tournaments and utilized proper scoring result techniques.
  • Promoted positive sportsmanship among players by modeling respectful behavior during competitions and practice sessions alike.
  • Provided personalized instruction on course management, swing mechanics, and mental preparation for competition.

Education

Liberal Arts And Science - Human Services

Mohawk Valley Community College
Utica, NY
06-2011

Skills

  • Store operations
  • Employee training
  • Merchandising strategies
  • Communication excellence
  • Social media marketing
  • Brand awareness
  • Time management
  • Exemplary customer service
  • Promotional campaigns
  • Profit maximization
  • Golf industry knowledge
  • Teamwork and collaboration

Timeline

Pro Shop Manager

The Skenandoa Club
08.2023 - Current

Course Ranger

Plantation Palms Golf Club
05.2023 - 07.2023

Sales Associate

Dick's Sporting Goods
08.2022 - 05.2023

Shift Lead Supervisor

The Mobile Locker Co.
10.2021 - Current

Cart Attendant

Lexington Oaks Golf Club
09.2021 - 08.2022

Sales Associate

Turning Stone Resort and Casino
09.2015 - 06.2016

Assistant Golf Coach

Mohawk Valley Community College
01.2012 - 05.2013

Liberal Arts And Science - Human Services

Mohawk Valley Community College

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Joshua Poirier