Pro Shop Manager
Jacksonville Country Club
- Managed daily operations of pro shop, ensuring exceptional customer service and product availability.
- Oversaw inventory management, tracking stock levels and coordinating with suppliers for timely restocking.
- Trained and mentored staff on sales techniques, product knowledge, and customer engagement strategies.
- Developed promotional strategies to enhance merchandise visibility and drive sales within the shop.
- Implemented efficient scheduling practices to optimize staff coverage during peak periods.
- Streamlined checkout processes, enhancing transaction speed and improving overall customer satisfaction.
- Coordinated special events and tournaments, providing logistical support to ensure successful execution.
- Analyzed sales data to identify trends, making informed recommendations for inventory adjustments and promotions.
- Coordinated repair services for damaged clubs or equipment in-house or through authorized service providers.
- Utilized point-of-sale systems effectively for accurate transactions while maintaining strict security protocols to prevent theft or fraud incidents among customers.
- Trained new employees on shop procedures, product knowledge, and sales techniques for consistent service excellence.