Makenna Schoenborn
Walker
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pro Shop Manager
Sunnybrook Country Club
Grandville
05.2023 - Current
- Developed and maintained relationships with customers to ensure satisfaction and repeat business.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, trained, supervised and evaluated staff members on proper procedures for handling customers, stocking shelves and completing daily tasks.
- Assisted customers in selecting appropriate merchandise based on their individual needs.
- Ensured compliance with local health codes as well as state and federal regulations.
- Developed and implemented strategies to increase sales of pro shop merchandise.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Golf Cart Attendant
Sunnybrook Country Club
Grandville
05.2022 - Current
- Performed minor repairs and adjustments to golf carts, ensuring functionality.
- Displayed excellent customer service skills while interacting with patrons.
- Assisted guests with loading and unloading golf clubs and personal items.
- Maintained cleanliness and operational readiness of golf carts, ensuring a superior guest experience.
- Picked up golfers in parking lot, loaded clubs on carts and transported guests to range.
- Assisted with staging and execution of tournaments and events.
- Provided directions to customers on how to safely operate a golf cart.
- Monitored pace of play and communicated with golfers and staff to ensure smooth flow.
- Collected balls and baskets on driving range and loaded ball machines.
- Operated golf cart washing station, ensuring carts were clean and presentable.
Fulfillment Associate
Target
Grand Rapids
11.2023 - 02.2024
- Accepted, processed and quickly filled orders.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
Dance Teacher's Assistant
Northpointe Christian Elementary
Grand Rapids
11.2022 - 01.2023
- Maintained a positive and encouraging classroom environment, fostering a passion for dance and creativity among students.
- Interacted effectively by email, phone and in person with students, parents and staff members.
- Administered first aid and addressed injuries during classes and rehearsals, following established health and safety protocols.
- Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.
- Choreographed performance pieces for recitals, competitions, and community events, showcasing students' skills and progress.
Daycare Assistant
Northpointe Christian Elementary
Grand Rapids
05.2021 - 08.2021
- Collaborated with other daycare assistants to create a cohesive and supportive team environment.
- Monitored children during nap time, ensuring a quiet and restful environment.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Established routines that provided consistency for young learners resulting in better behavior management skills.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Prepared and served nutritious meals and snacks in accordance with dietary guidelines.
- Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
Education
Some College (No Degree) - Kinesiology
Michigan State University
East Lansing, MISkills
- Customer service
- Staff training
- Sales strategies
- Relationship management
- Health and safety
- Event coordination
- First aid certification
- Team leadership
- Conflict resolution
- Store operations
- Merchandising strategies
- Employee training
- Attention to detail
- Professionalism
- Communication
- Decision-making
- Customer relations
- Task prioritization
Certification
- CPR Certified
Timeline
Fulfillment Associate
Target
11.2023 - 02.2024
Pro Shop Manager
Sunnybrook Country Club
05.2023 - Current
Dance Teacher's Assistant
Northpointe Christian Elementary
11.2022 - 01.2023
Golf Cart Attendant
Sunnybrook Country Club
05.2022 - Current
Daycare Assistant
Northpointe Christian Elementary
05.2021 - 08.2021
Some College (No Degree) - Kinesiology
Michigan State University
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