Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keagen Showalter

Mount Pleasant

Summary

Joined Sports Addix in 2010 as part of a four-person team, contributing to the expansion from wrestling gear to a comprehensive range of sports equipment. Instrumental in establishing the company as the official gear sponsor of the MHSAA. Developed and managed multiple new departments to support ongoing growth and operational efficiency. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

15
15
years of professional experience

Work History

Pro Shop Manager

Hidden Oaks Golf Course
Saint Louis
04.2024 - Current
  • Managed daily operations of the pro shop, ensuring smooth service delivery.
  • Trained and mentored staff on customer service and product knowledge.
  • Oversaw inventory management, maintaining optimal stock levels and organization.
  • Cultivated strong relationships with vendors to negotiate favorable terms and products.
  • Utilized POS system efficiently to manage sales transactions and update product information accurately.
  • Developed and maintained relationships with customers to ensure satisfaction and repeat business.

Director of Golf Operations

Maple Creek Golf Club
Shepherd
04.2023 - 04.2024
  • Managed daily golf operations ensuring exceptional customer service and experience.
  • Coordinated tournaments and events to enhance community engagement and participation.
  • Developed and maintained relationships with vendors for equipment and supplies procurement.
  • Resolved customer complaints promptly while maintaining a professional demeanor.
  • Developed customer relations programs to increase membership base and revenue growth.

Graphic Designer

Sports Addix
LOWELL
08.2019 - 03.2020
  • Applied knowledge of production to create high-quality images.
  • Worked with customers to design multiple different clothing garments for their school/organization.
  • Designed marketing materials for promotional campaigns and events.

Director of Human Resources

Sports Addix
LOWELL
08.2018 - 08.2019
  • Structured compensation and benefits according to market conditions and budget demands.
  • Devised hiring and recruitment policies for 50 employee company.
  • Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.

Director of Sublimation

Sports Addix
LOWELL
08.2017 - 08.2018
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
  • Trained and managed team of supervisors and discussed issues to provide resolution and apply best practices.
  • Assessed final products to check quality and consistency with creative vision.
  • Worked with team leaders to arrange schedules based on production requirements.
  • Established performance goals for each department and provided feedback on methods for reaching those milestones.
  • Managed daily operations while overseeing printing, transferring, cutting and sewing departments.
  • Hired and directed teams to achieve daily and long-term operations and business goals.

Dye Sublimation Print Procurement Specialist

Sports Addix
MOUNT PLEASANT
08.2014 - 08.2017
  • Employed best practices in inventory management by using stock counts.
  • Implemented productivity output efficiencies and determined prioritization of work orders.
  • Prepared new color formulations and accurately replicated colors.
  • Changed equipment controls to meet heat, speed and tension requirements.
  • Maintained equipment with regularly scheduled cleaning and oiling, and repaired or replaced worn or defective parts.

Screen Printer

Sports Addix
Mount Pleasant
08.2010 - 08.2013
  • Copied customer designs and translated to functional print screens.
  • Operated a printer to produce hundreds of custom sports garments daily.
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.

Education

High School Diploma -

Shepherd High School
Shepherd, MI
06.2009

Skills

  • Decision Making
  • Work Planning and Prioritization
  • Problem Solving
  • Spreadsheet Tracking
  • Coaching and Mentoring
  • Customer service
  • Relationship building
  • Team leadership
  • Operational efficiency
  • Data management
  • Employee engagement

Timeline

Pro Shop Manager

Hidden Oaks Golf Course
04.2024 - Current

Director of Golf Operations

Maple Creek Golf Club
04.2023 - 04.2024

Graphic Designer

Sports Addix
08.2019 - 03.2020

Director of Human Resources

Sports Addix
08.2018 - 08.2019

Director of Sublimation

Sports Addix
08.2017 - 08.2018

Dye Sublimation Print Procurement Specialist

Sports Addix
08.2014 - 08.2017

Screen Printer

Sports Addix
08.2010 - 08.2013

High School Diploma -

Shepherd High School

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