Jillian Gibson
Naples,FL
Summary
Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths.
Overview
9
9
years of professional experience
Work History
Pro Shop Manager
The Players Club & Spa
12.2022 - Current
- Successfully implemented the introduction of a new Court Sports Reservation System (Chelsea) to the staff and club members.
- Delegated tasks to team members in order to focus on high priority items.
- Improved customer satisfaction by providing personalized assistance and product recommendations.
- Managed inventory for optimal stock levels, ensuring a diverse, unique selection of merchandise for customers.
- Organized special events, such as trunk shows, tennis/pickleball/bocce tournaments and award ceremonies, to promote client engagement.
- Hired and trained personnel, working to establish key internal functions and outline scope of positions for our organization.
- Managed and motivated employees to be productive and engaged in work, providing performance evaluations and constructive feedback for improvement.
Events Manager & Admissions Recruiter
Florida Memorial University
10.2021 - 05.2022
- Planned and executed on and off site events for admitted students and their families
- Managed administrative logistics of events planning, event booking, and event promotions.
- Interviewed, on-boarded, trained and managed six student workers successfully
- Reviewed applications, followed up with applicants and maintained positive communication with admitted students west of the Mississippi.
- Implemented top notch customer service and assisted in training team members in correct customer service practices (both in person, over the phone, via email and mail).
Membership Executive
Seattle Sounders FC
03.2018 - 10.2020
- Managed a book of business worth over $4.1 million, with 805 accounts, and totaled $46,126 in revenue with 5 months remaining in the season.
- Renewed accounts on average 87% and improved sales revenue year over year.
- Managed Season Member loyalty program to grow member’s engagement and love for the club.
- Responsible for planning match day activations and events for Season Member loyalty program.
- Created social media content to promote exclusive member benefits.
- Maintained a superior level of customer service by collaborating with my team in order to increase Season Member retention.
- Trained junior staff members on best practices for engaging with prospective and current members effectively.
- Coordinated with other departments to develop cross-functional strategies that maximize member benefits across various programs and services.
Vacation Advisor
Walt Disney Company
05.2015 - 10.2015
- Assisted members of the Disney Vacation Club with customer service issues and booking travel arrangements.
- Customized vacations to meet the needs and wants of clients through critical listening.
- Demonstrated a willingness to work with the team and provided assistance to others whenever needed.
- Utilized advanced technology tools for efficient management of client bookings and data tracking.
- Developed proficiency in multiple booking systems for efficient reservation management.
- Facilitated group travel arrangements, coordinating logistics for seamless experiences.
- Promoted add-on services such as restaurant reservations, airport transfers, trip insurance, or upgrades to enhance overall vacation experiences.
- Assisted clients in resolving travel-related issues promptly and professionally.
- Enhanced customer satisfaction by providing personalized vacation recommendations and booking services.
Education
B.A. Communications -
Marist College
Poughkeepsie, NYSkills
- Store operations
- Microsoft Office
- Employee Training
- Merchandising Strategies
- Teamwork and Collaboration
- Customer Service
Hobbies
- USTA Baton Twirling Judge
- Passionate sports fan
- Explorer of distant lands
- Dog lover
References
References available upon request.
Timeline
Pro Shop Manager
The Players Club & Spa
12.2022 - Current
Events Manager & Admissions Recruiter
Florida Memorial University
10.2021 - 05.2022
Membership Executive
Seattle Sounders FC
03.2018 - 10.2020
Vacation Advisor
Walt Disney Company
05.2015 - 10.2015
B.A. Communications -
Marist College
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