Alexis Geeslin

Drove $1.3M in eBay revenue in the first year by optimizing listings and executing dynamic pricing strategies.

Performed competitive pricing analysis on electronics to improve profit margins and product visibility.

Integrated ChatGPT and GitHub Copilot to automate listing creation, boosting team efficiency.

Built a full-scale inventory control system to streamline operations and minimize fulfillment delays.

Negotiated reduced carrier rates with FedEx, USPS, and UPS, lowering shipping costs across the board.

Managed all customer service communications across phone, email, and platform messages.

Collaborated with in-house developers to bug test the inventory software and provide UX feature feedback.

Onboarded new hires and trained them on eCommerce platforms and internal workflows.

Set up employee workstations, including networking cables, equipment prep, and account credential setup for store logins.

Analyzed Shopify data to identify monthly top-selling products, influencing sales strategy and showcasing analytical skills applicable to cybersecurity data work.

Created and maintained a shared vendor pricing spreadsheet, improving accuracy and mirroring processes used in security or financial reporting.

Designed custom shop drawings using Canva and PDF-XChange Editor to streamline client approvals, highlighting visual and technical proficiency.

Managed and supported a $2M B2B account, building client relationships, handling high-value orders, and resolving disputes to ensure retention.

Handled all incoming phone calls, texts, and voicemails; resolved customer issues, returns, and disputes across multiple channels.

Coordinated freight and LTL shipments with carriers including CEVA, Gateway, Old Dominion, ABF, and Road Runner, ensuring timely delivery and cost efficiency

Maintained accurate inventory data and conducted eBay price benchmarking to support sales strategy.

Launched and managed a secondary eBay storefront for experimental sales, turning low-value scrap inventory into profit by listing items like Surface keyboards, phones, Cisco devices, and network switches.

Created detailed Google Sheets logs documenting item condition, model, category, grade, and defects to ensure accurate and transparent listings.

Organized physical storage shelves for outbound shipments, streamlining item retrieval and reducing packing time for the shipping team.

Resolved customer disputes by coordinating with eBay to remove negative feedback and implement listing improvements to prevent repeat issues.

Supported procurement and fulfillment operations to ensure smooth day-to-day eCommerce functions.

Promoted from receptionist to account coordinator due to performance, eagerness to grow, and ability to manage high-volume tasks.

Managed 50+ customer accounts, including all Amazon orders, serving as liaison between clients and internal departments for order fulfillment, education, and troubleshooting.

Handled escalated issues and onboarding support to ensure client satisfaction and smooth transitions.

Continued front desk responsibilities in tandem, including fielding all incoming calls, directing inquiries, and supporting the accounts payable/receivable teams with filing and invoice prep.

Collaborated with the Business Development Manager to create and update the official 2021 product catalog using PDF-XChange.

Gained industry knowledge by working closely with manufacturing teams and learning the end-to-end process of transforming raw poles into finished flagpoles.

Promoted to Partner Support Lead after improving case processing productivity and becoming a go-to team member for remote, tech, and onboarding support.

Reviewed and scanned large volumes of court documents with extreme attention to detail, ensuring correct case numbers to avoid dismissals or mistrials.

Increased department output from 3 to 5 document buckets per day and boosted per-bucket case count from 25 to 100, contributing to creation of high-performing “A-Team.”

Assisted with onboarding and coordination of process servers, sheriffs, and constables to deliver legal documents during the pandemic, including in high-risk areas.

Trained new hires and participated in peer “pod” rotation system to cross-train and reduce cliques.

Handled daily mail intake, sorting legal documents into batch “buckets” for processing.

Provided unofficial in-house IT support; coordinated directly with Seattle HQ tech team to resolve software issues.

Ordered office supplies and managed admin logistics including snack/lunch orders, toner, and supplies.

Helped relocate the Dallas office to Arlington and assisted in new office setup and reopening after pandemic closures.

Promoted twice: from receiving associate to evaluation tech, then to LPO Lead, overseeing processing and packing of high-value electronics (laptops, game consoles, tablets, smartwatches).

Opened and processed 400+ units per day (e.g., Turtle Beach headphones) in high-speed receiving environment, logging items into system accurately and efficiently.

Evaluated and tested mobile devices for resale (e.g., phones, tablets), including diagnosing hardware/software issues and reinstalling operating systems.

Processed online trade-ins by inspecting condition, estimating value, and managing customer approval flow.

Led daily team operations: monitored associate output, performed quality checks, generated performance reports, and ensured department goals were met or exceeded.

Trained, coached, and retrained team members to maintain high-quality standards and resolve performance issues.

Set up workstations for new hires and created smooth onboarding experiences.

Communicated delays, quality risks, and safety concerns to management to prevent financial or operational setbacks.

Supported contracts with partners like Best Buy, Target, T-Mobile, AT&T, Costco, and RadioShack, ensuring all client requirements were met during intake and fulfillment.