Alexis Gerstenkorn
Miami,FL
Summary
Proven team player with a track record of enhancing customer satisfaction at Publix Supermarkets Inc., adept in multitasking and maintaining meticulous attention to detail. Leveraged strong communication skills and organizational prowess to resolve customer concerns effectively, demonstrating a commitment to professional growth and operational excellence.
Overview
4
4
years of professional experience
Work History
Cashier
Five Below
Miami, FL
06.2024 - Current
- Accurately handling multiple cash and card orders during high stress situations
- Monitoring sales floor as well as customer transactions simultaneously to prevent shrink
- Keeping registers and store displays clean and organized to ensure customer satisfaction
- Listening to customer complaints and coming up with creative and effective solutions
- Accurately and efficiently balancing tills and tracking inventory
Cashier
Publix Supermarkets Inc
Miami, FL
01.2023 - Current
- Building and maintaining positive relationships with coworkers, managers, and customers to foster a collaborative and supportive environment
- Maintaining a professional image and demeanor when interacting with customers and other staff
- Advised customers with product questions as well as locating items and making price adjustments when necessary
- Utilized skills in attention to detail when handling cash transactions, processing orders, and ensuring accuracy in all tasks
- Demonstrated the ability to handle multiple tasks simultaneously in a fast paced environment
Bakery Clerk
Publix Supermarkets Inc
Miami, FL
07.2021 - 01.2023
- Arranged bakery displays and monitored sales floor inventory by replacing stock and requesting items from the kitchen to keep displays full
- Assisted customers in locating specific items as well as recommended new products that addressed customers unique needs
- Communicated effectively with customers, colleagues, and supervisors through verbal interactions, written communication and active listening
- Coordinated restocking of sale items as well as organizing proper signage and labeling for sale items
- Identified issues, analyzed root causes, and devised effective solutions to resolve customer concerns and improve operations
Front End Clerk
Publix Supermarkets Inc
Miami, FL
06.2020 - 07.2021
- Displayed initiative and self-motivation in completing tasks and seeking opportunities for learning and growth
- Assisted customers by quickly finding items, verifying prices, and delivering said items to their vehicles
- Regularly sanitized registers by sweeping, mopping, collecting trash in order to maintain a professional appearance
- Prioritized tasks, managed workload efficiently, and met deadlines in a fast paced retail environment
Education
Bachelor of Arts - English
Florida International University
Miami, FL05.2026
High school Diploma -
Coral Reef High School
Miami, FL01.2022
Skills
- Customer service
- Strong communication and interpersonal skills
- Team player
- Independent worker
- Detail oriented
- Flexible hours
- Multi-tasking
- Organizational skills
- Written and verbal communication
Timeline
Cashier
Five Below
06.2024 - Current
Cashier
Publix Supermarkets Inc
01.2023 - Current
Bakery Clerk
Publix Supermarkets Inc
07.2021 - 01.2023
Front End Clerk
Publix Supermarkets Inc
06.2020 - 07.2021
Bachelor of Arts - English
Florida International University
High school Diploma -
Coral Reef High School