Alexis Goldberg
Jacksonville
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Account Executive
Jacksonville Sharks
08.2024 - Current
- Generating revenue through selling season tickets and single game tickets
- Coordinating and executing 100 cold calls per day to any potential customers
- Developing new leads through cold calling and referrals
- Providing excellent customer service to customers and potential customers
- Representing the club in a professional manner
- Provided exceptional customer service, addressing concerns promptly to maintain strong client relationships.
Guest Advocate
Target
04.2023 - 08.2024
- Showcase a service-oriented culture that places the utmost importance on providing an exceptional guest service experience by consistently adhering to the established service standard.
- Acquire comprehensive knowledge about the tools, products, and services offered in the entire shop, as well as those specialized to your area, to effectively address customer difficulties and enhance their overall experience.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
Sales Associate & Cashier
Kohls
06.2022 - 11.2022
- Provided customer service on sales floor including product restock, organization of products and displays, and answering questions regarding merchandise and store policies.
- Handled cash and card transactions and conducted returns.
- Performed opening and closing store duties including re-organizing store sections, product placements, and cleaning duties.
- Processed Amazon returns and handled shipping materials to various locations.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
Retail Cashier
Bed Bath and Beyond
05.2021 - 04.2022
- Processed various customer transactions through register and customer service desk.
- Packaged items in a proper manner to ensure care during transportation.
- Performed opening and closing store duties including re-organizing store sections, product placements, and cleaning duties.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
Education
Master of Science - Sports Management
University of Florida
Gainesville, FL12-2026
Bachelor of Science - Sports Management, Minor in Communications
Florida State University
Tallahassee, FL12-2023
Skills
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook
- Organized
- Strong work ethics
- Professional communication skills
- Critical Thinking
- Able to work on a team or independently
- Ability to multi-task
- Client relationship building
- Account management
- Written and verbal communication
- Customer service
Timeline
Account Executive
Jacksonville Sharks
08.2024 - Current
Guest Advocate
Target
04.2023 - 08.2024
Sales Associate & Cashier
Kohls
06.2022 - 11.2022
Retail Cashier
Bed Bath and Beyond
05.2021 - 04.2022
Master of Science - Sports Management
University of Florida
Bachelor of Science - Sports Management, Minor in Communications
Florida State University
Leadership Experience
Women in Sports Association
Florida State University
President- 2023
- Established a club's overall objectives, mission statement and value system
- Managed a club's yearly budget, including cash flows, costs and expenditures
- Organized fundraising events to support club activities
- Promoted events and activities using different social media platforms
- Supporting the work efforts and contributions of individual club members
Similar Profiles
Claudia MateClaudia Mate
Communications and Social Media Internship at Jacksonville SharksCommunications and Social Media Internship at Jacksonville Sharks
Cody SavageCody Savage
Professional Football PLayer at Jacksonville SharksProfessional Football PLayer at Jacksonville Sharks
LAILA THOMASLAILA THOMAS
Intern Trainee at Jacksonville SharksIntern Trainee at Jacksonville Sharks
Tracey TaylorTracey Taylor
Lead Medical Assistant at Angel Kids PediatricLead Medical Assistant at Angel Kids Pediatric
Jamal MustafaJamal Mustafa
City Bus Driver at Jacksonville Transportation AuthorityCity Bus Driver at Jacksonville Transportation Authority