Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Gomez

Fate

Summary

I've been working in customer service for around 3 years, specifically in the food industry. It's definitely a different experience for everyone but for me, it's the best learning technique! Getting to talk to people every day and meet new personalities is truly amazing. My favorite part of working in customer service, whether it is fast food or in a restaurant, is being able to help and make a difference in everyone's lives. I enjoy making things a little bit easier for anyone, no matter how big or small!

Overview

4
4
years of professional experience

Work History

Server Trainer

Pluckers Wing Bar
09.2023 - Current
  • Being a server brings so many different people and experiences to me which helps me expand my knowledge in customer service.
  • My favorite part of being a server is being able to learn about every guests needs and help them achieve their perfect order!
  • Making sure every guest knows my name and availability to help them wherever I'm needed.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with Toast POS system to place orders, manage bills and handle complimentary items all while making sure guests are scanned and checked in for Rewards or points.
  • I served as an official Server Trainer for Pluckers for many months before stepping down due to schedule changes.

To-Go Specialist

Chili's
10.2022 - 09.2023
  • My job as a to-go specialist included being one of the faces you see as you walk into the restaurant.
  • I took orders for guests and put them together to hand out.
  • I've taken care of guests over the phone such as taking their food orders as well as helping with any difficulties or complaints!
  • I always present myself with a smile as soon as a guest enters the building no matter the situation.
  • I served as an unofficial trainer to train new team members on proper procedures for managing to-go orders, promoting great consistency in our service quality!

Cashier

Wingstop
07.2021 - 09.2022
  • As a cashier, I took different orders as well as answering phone calls for guests questions or complaints.
  • Although I was a cashier I was able to help cook, clean and prepare food to give out.
  • As a cashier, I've talked to many guests and I've had a way with helping calm situations while remaining positive.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked cups/lids/ketchup/silverware and organized merchandise in front lanes.

Education

High School Diploma -

Rockwall High School
Rockwall, Texas
05.2022

Skills

  • Organization
  • Customer Service
  • Time management skill
  • Attention to detail
  • POS system management
  • Team collaboration
  • Menu knowledge
  • Food safety
  • Employee training
  • Strong work ethic

Timeline

Server Trainer

Pluckers Wing Bar
09.2023 - Current

To-Go Specialist

Chili's
10.2022 - 09.2023

Cashier

Wingstop
07.2021 - 09.2022

High School Diploma -

Rockwall High School

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Alexis Gomez