Katelyn Stuber
Grand Forks
Summary
Dynamic professional with extensive experience at Texas Roadhouse, excelling in staff training and development. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in menu memorization and fostering collaborative teamwork, resulting in improved employee performance and loyalty. Committed to creating positive environments that drive success.
Experienced with training and developing restaurant staff to deliver exceptional service. Utilizes effective training techniques to enhance team performance and ensure consistent service quality. Knowledge of hospitality standards and track record of fostering collaborative and adaptable work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server Trainer
Texas Roadhouse
04.2022 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Undergraduate Teaching Assistant
University of North Dakota
01.2024 - 05.2025
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Streamlined communication between students and professors by managing online discussion boards and responding to email inquiries promptly.
- Supported faculty members with administrative tasks including grading papers, updating class records, and tracking attendance.
Manager on Duty
Caribou Coffee
08.2020 - 11.2022
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
Education
Bachelor of Science - Biology
University of North Dakota
Grand Forks, ND05-2025
Skills
- Effective time management
- Safe food handling
- Menu memorization
- Order accuracy
- Time management
- Collaborative teamwork
- Organization
- Staff training and development
- Self-reflection
- Tutoring and mentoring
Certification
- Medical Assistant Certificate - [3-6 months]
Timeline
Undergraduate Teaching Assistant
University of North Dakota
01.2024 - 05.2025
Server Trainer
Texas Roadhouse
04.2022 - Current
Manager on Duty
Caribou Coffee
08.2020 - 11.2022
Bachelor of Science - Biology
University of North Dakota
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