Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Alexis Gonzales

Windsor

Summary

Skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.

Experienced with developing and delivering barista training programs tailored to individual and team needs. Utilizes effective communication and hands-on training methods to ensure skill mastery and consistency in service. Track record of fostering teamwork, improving operational efficiency, and maintaining high standards of customer service.

Overview

7
7
years of professional experience

Work History

Barista

Starbucks
11.2021 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Bartender

High Hops Brewery
03.2023 - 02.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Merchandise Execution Team Member

Home Depot
05.2020 - 10.2021
  • Monitored and replenished display inventory and restructured according to available stock.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Created visual marketing and styled window displays.
  • Organized store merchandise racks by size, style and color.
  • Restructured company merchandising standards to increase customer traffic and product exposure.

Cashier

Home Depot
08.2019 - 05.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.

Babysitter

Family Business
03.2018 - 07.2019
  • Communicated positively with children and guardians.
  • Prepared healthy, age-appropriate snacks and meals.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Studied and researched food allergies to understand requirements for individuals with such conditions.

Education

Bachelor of Science - Health Sciences

Arizona State University
Tempe, AZ
05-2028

High School Diploma -

Charles M Russel High School
Great Falls, MT
05.2019

Skills

  • Retail Management
  • Safe Food Handling Practices
  • Cash Register Operation
  • Team Player
  • Sales Expertise
  • Excellent Memory
  • Problem-solving
  • Exceptional customer service

Interests

  • Backpacking and Hiking
  • Adventure Travel
  • Yoga
  • Music
  • Cooking
  • Pilates
  • Road Trips

Timeline

Bartender

High Hops Brewery
03.2023 - 02.2024

Barista

Starbucks
11.2021 - Current

Merchandise Execution Team Member

Home Depot
05.2020 - 10.2021

Cashier

Home Depot
08.2019 - 05.2020

Babysitter

Family Business
03.2018 - 07.2019

Bachelor of Science - Health Sciences

Arizona State University

High School Diploma -

Charles M Russel High School