Alexis Gonzales
Chandler,AZ
Summary
Knowledgeable in property management with strong background in leasing and client relations. Demonstrated ability to handle tenant inquiries and resolve issues efficiently. Proven track record of optimizing occupancy rates and fostering positive tenant relationships.
Overview
10
10
years of professional experience
Work History
Credit Specialist
Avenue5 Residential
Phoenix, AZ
07.2024 - 01.2026
- Streamlined credit approval processes, enhancing turnaround time for applications.
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Assist internal teams in resolving help desk tickets related to ancillary services.
- Comply with company national standards, health and safety regulations, and applicable local, state, and federal laws
- Set up key ancillary service accounts for new properties.
- Coordinate closure of supplier accounts when properties are sold or no longer managed by Avenue5.
- Facilitate training for property and corporate associates on ancillary programs.
- Act as liaison for internal teams on ancillary services integrations and ongoing service issues.
- Support other programs within the credit services department and on-site properties.
Leasing Consultant
Highmark Residential
Phoenix, AZ
09.2022 - 06.2024
- Checked rental eligibility by following company's verification process.
- Conducted informative and personalized tours, resulting in new leases.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Conducted background checks on applicants.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Maintained accurate records of correspondence with and from tenants.
- Used conflict resolution skills to quickly resolve issues among residents.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Received rent payments and tracked transactions in accounting software.
- Contacted and followed up with tenants on renewal notices.
- Escalated critical issues to property manager to deliver immediate resolution.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Judicial Clerk
Maricopa County Juvenile Court
Phoenix, AZ
11.2020 - 09.2022
- Provides administrative support to the Department, which includes scheduling administrative conferences and court hearings based on petitions, minute entries and other legal documents.
- Responds to inquiries regarding court cases; answers questions from the public, attorneys, Judicial Officers and Judicial Branch staff.
- Performs a variety of case management functions, including reviewing case status reports and researching cases
- Initiates all new cases into the Integrated Court Information System (iCIS), setting hearings, reviewing and reconciling minute entries from divisions to ensure compliance with court orders.
- Kept firm's database updated with new information for cases and managed client records, policies and legal documents to facilitate work of litigation team.
- Assisted legal staff with collation and organization of case documentation and administrative tasks.
Court Operations Specialist
Maricopa County Superior Court
Phoenix, AZ
01.2016 - 05.2019
- Extensive cashier functions at the Public File Counters such as received and processed a high quantity of documents.
- Provided excellent customer service by responding to a high volume of written and verbal inquiries from a variety of sources such as the general public and attorneys.
- Completed extensive cases and file research for customers.
- Sealed and redacted documents and records per court order Reviews.
- Recorded and processed new complaints, petitions, exhibits, post-decree and subsequent reports.
- Set hearings and generate minute entries.
- Performed data entry functions in automated court systems.
- Cross-trained to perform back-up assistance in other areas or assignments and provide training to colleagues.
- Receives and processes a high quantity of documents and public records from the general public, internal and external customers, legal community, and/or other governmental agencies.
Education
Sierra Linda High School
Phoenix, AZBachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ04-2028
Skills
- Interpersonal skills
- Excellent customer service
- Data entry
- Detail-oriented
- Outlook
- Microsoft
- Multitasking
- Problem-solving
- Teamwork
- Time-management
- Dependable
- People-Oriented
- Organized
- Scheduling
- Strategic planning
- Administrative support
- Verbal and Written Communication
- Effective communication
- Collection Actions
- Organized Mindset
- Relationship Building
- Sales Techniques
- Codes Compliance
- Local and State Laws
- Telephone and email etiquette
Timeline
Credit Specialist
Avenue5 Residential
07.2024 - 01.2026
Leasing Consultant
Highmark Residential
09.2022 - 06.2024
Judicial Clerk
Maricopa County Juvenile Court
11.2020 - 09.2022
Court Operations Specialist
Maricopa County Superior Court
01.2016 - 05.2019
Sierra Linda High School
Bachelor of Science - Nursing
Grand Canyon University