Alexis Gonzalez
Chicago,IL
Summary
Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Chicago, IL
03.2018 - Current
- Ensured all safety and sanitation regulations were met throughout the shift.
- Identified areas of improvement within the department and implemented necessary changes
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Provided on-the-job training to new staff members.
- Developed strategies for improving operational efficiency and customer service levels.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Assisted upper management with daily operations to meet standards of service and quality.
- Completed opening and closing duties to facilitate business operations.
- Monitored security and enforced loss prevention strategies during shift.
- Planned and managed resources to consistently meet production, quality, and cost goals.
Front End Associate
Pete's Fresh Market
Chicago, IL
01.2017 - 03.2018
- Verified accuracy of pricing signs throughout store.
- Tracked inventory levels using company software programs.
- Ensured compliance with all safety policies and procedures.
- Processed customer transactions and provided excellent customer service.
- Assisted in organizing merchandise displays on the sales floor.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
Education
Certification -
Skillshare Courses
05-2024
Bachelor of Arts - Animation And Special Effects
Tribeca Flashpoint Media Arts Academy
Chicago, IL09-2021
Some College (No Degree) - Coding
WallerichGuruskoolSkillshareChandooCoding Dojo
ChicagoSkills
- Safety reviews
- Customer-Oriented
- Inventory Control
- Training and mentoring
- Staff Motivation
- Cash handling ability
- Strategic Planning
- Consulting
- Safety understanding
- Employee Training
- Document Management
- Policy Enforcement
- Sales monitoring
- Conflict resolution techniques
- Bootstrap and Foundation
- Familiar with Microsoft Office programs such as Word, Excel, Powerpoint, and Outlook
- Written Communication
- Data Entry
- Verbal Communication
Timeline
Shift Supervisor
Starbucks
03.2018 - Current
Front End Associate
Pete's Fresh Market
01.2017 - 03.2018
Certification -
Skillshare Courses
Bachelor of Arts - Animation And Special Effects
Tribeca Flashpoint Media Arts Academy
Some College (No Degree) - Coding
WallerichGuruskoolSkillshareChandooCoding Dojo