Alexis Grajeda
Watsonville,CA
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong work ethic and eager to learn new tasks.
Overview
12
12
years of professional experience
Work History
Retail Sales Consultant
AT&T Mobility
Monterey, CA
08.2014 - Current
- Analyzed consumer and business accounts for cell phone, internet and tv services.
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Performed daily opening and closing procedures, including counting cash drawers and checking all equipment for proper functioning.
- Assisted customers with selecting merchandise based on individual needs and preferences.
- Provided support for fellow associates during periods of high customer traffic.
- Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
- Greeted customers in a friendly and professional manner.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Assessed conflicts and identified solutions for clients promptly.
Manager
Grocery Outlet Bargain Market
Watsonville, CA
08.2012 - 08.2014
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Excellent customer service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
High School Diploma -
Everett Alvarez High School
Salinas, CA05-2012
Skills
- Great Customer Service
- Teamwork
- Bilingual
- Customer Satisfaction
- Sales Development
- Time Management
- Communication skills
- Punctual
Timeline
Retail Sales Consultant
AT&T Mobility
08.2014 - Current
Manager
Grocery Outlet Bargain Market
08.2012 - 08.2014
High School Diploma -
Everett Alvarez High School