Alexis Granillo
El Mirage,Arizona
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Veterinary Assistant
Larkspur Cat Clinic
Phoenix , AZ
2018.06 - 2022.03
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Processed new patients and updated client records with key information using Avimark software.
- Collected patient biopsies and blood samples for laboratory analysis.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
- Answered owner animal health questions and advised on best care practices
Barista
A Shot Of Java
Glendale , AZ
2013.10 - 2018.04
- Increased sales by 10% after creating and maintaining an online presence
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Receptionist
Western Dental & Orthodontics
Phoenix , AZ
2017.10 - 2018.03
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed over 50 calls per day and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Receptionist/Veterinary Technician
Glenfair Veterinarian Hospital
Glendale , AZ
2015.06 - 2017.07
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Established trusting relationships with clients, resulting in more leisure time for Veterinarian.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Pharmacy Technician
Walmart Pharmacy
Glendale , AZ
2014.06 - 2015.04
- Processed over 150 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Maintained proper drug storage procedures, registries and records for controlled drugs
Sales Associate
Pratts Pet & Feed
Glendale , AZ
2012.11 - 2013.07
- Fed, watered and cared for goats, sheep and chickens. Followed specific food and water schedules for different animal species.
- Supported optimal animal health and comfort with frequent bedding changes.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Glendale High School
Glendale, AZ05.2012
Skills
- Attention to Detail
- Verbal and Written Communication
- Relationship Building
- Diagnostic Testing
- Customer Billing
- Equipment Preparation
- Patient Recordkeeping
- Appointment Scheduling
- Emergency Response
Timeline
Veterinary Assistant
Larkspur Cat Clinic
2018.06 - 2022.03
Receptionist
Western Dental & Orthodontics
2017.10 - 2018.03
Receptionist/Veterinary Technician
Glenfair Veterinarian Hospital
2015.06 - 2017.07
Pharmacy Technician
Walmart Pharmacy
2014.06 - 2015.04
Barista
A Shot Of Java
2013.10 - 2018.04
Sales Associate
Pratts Pet & Feed
2012.11 - 2013.07
High School Diploma -
Glendale High School
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