Alexis Grassi
Franklin,TN
Summary
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Event Coordinator
Cool Springs Wine & Spirits
05.2022 - Current
- Coordinated with vendors to deliver exceptional service.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Cultivated strong partnerships with local businesses.
- Maintained accurate records of all events.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Coordinated schedules and timelines for events.
- Performed event coordination for larger parties and gatherings.
- Consulted with customers to determine objectives and requirements for events.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Monitored and controlled event expenditures to make sure they were going smoothly.
Service Directors Assitant
Ford Lincoln Of Franklin
01.2019 - 05.2022
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided primary customer support to internal and external customers.
- Maintained customers satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concern.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Researched and resolved discrepancies.
- Verified timekeeping records and handled any discrepancies with employees.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each service job.
- Analyzed customer feedback data to identify trends and areas of improvement in the delivery of services provided.
Receptionist
INFINITI Of Cool Springs Service
01.2018 - 01.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Kept reception area clean and neat to give visitors positive first impressions.
- Identifies and classified documents or other electronic content according to characteristics such as security level and function.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
Carhop Server
Sonic
10.2014 - 01.2019
- Enhanced customer satisfaction by promptly greeting and efficiently taking orders from patrons.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest complaints to maintain complete customer satisfaction and workforce effectiveness.
- Brought food out to the proper cars and made sure they were satisfied.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Business Management
Columbia State Community College
Columbia, TNHigh School Diploma -
Fred J Page High School
Franklin, TN05.2016
Skills
- Vendor Sourcing
- Expense Tracking
- Wedding Trends Proficiency
- Event Planning
- Special Events Planning
- Guest Relations
- Event Billing
- Team Mentorship
- Client Relationship Development
- Locating Venues
- Time Management
- Client Meetings
Timeline
Event Coordinator
Cool Springs Wine & Spirits
05.2022 - Current
Service Directors Assitant
Ford Lincoln Of Franklin
01.2019 - 05.2022
Receptionist
INFINITI Of Cool Springs Service
01.2018 - 01.2019
Carhop Server
Sonic
10.2014 - 01.2019
Business Management
Columbia State Community College
High School Diploma -
Fred J Page High School
Similar Profiles
Jason QuiggJason Quigg
Warehouse Worker at Cool Springs Wine & SpiritsWarehouse Worker at Cool Springs Wine & Spirits
Matthew ColemanMatthew Coleman
Director of Wine at Auburn Spirits, Auburn Wine & SpiritsDirector of Wine at Auburn Spirits, Auburn Wine & Spirits
Englysh BandyEnglysh Bandy
Surgery Scheduler/Executive Assistant at Vanderbilt Surgery Center Cool SpringsSurgery Scheduler/Executive Assistant at Vanderbilt Surgery Center Cool Springs
MARIAH MercadoMARIAH Mercado
Internship student/Coach at Girls on the Run of the Greater PiedmontInternship student/Coach at Girls on the Run of the Greater Piedmont
Gabrielle DePietroGabrielle DePietro
Social Media Specialist at Self-EmployedSocial Media Specialist at Self-Employed