Alexis Green
Atlanta,Georgia
Summary
Passionate and analytical people and operational leader with 6+ years of experience in roles improving client and customer safety, welling, and field efficacy. Recognized as leader exceeding in contributing to operational excellence in areas of empathy, compassion, team recognition and procedural knowledge and application through the responsibility of training and developing teams of direct reports as front line employees.
Overview
9
9
years of professional experience
Work History
Field Service Manager
Delta Air Lines, Inc
11.2021 - Current
- Led team of up to 234 new hire front line employees' training and development in 24/7 global operation
- Prioritized and executed competing managerial projects and program change management in fast-paced environment
- Established aggressive performance targets for employees to drive operational excellence
- Performed coaching on employee performance and implement process improvement
Aviation Safety and Service Manager
Delta Air Lines, Inc
02.2017 - 10.2021
- Executed and managed customer and colleague safety, security, and service initiative under federal government regulation
- Selected to evaluate success of, train, and manage team of trainees under operational experience special program
- Balanced competing priorities while delivering executive level customer service to VIP charter clientele
- Managed and supported logistics and employee engagement during quarterly conferences of 500+ cross-divisional employees in collaboration with special assignment team
Business Development Manager
Pindrop Security
10.2016 - 02.2017
- Built relationships with 50+ potential customers per quarter via telephone, email, and in-person campaigns.
- Generated 10% of new business with marketing initiatives and strategic plans via .
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Foreign Language Skill Development Manager
Celtic Child Care
06.2016 - 08.2016
- Coordinated and prioritized required bilingual training courses for 8+ clients.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Organized, developed, and edited training manuals, multimedia visual aids, and other educational materials.
Editorial Assistant Manager
Georgia State University Magazine
05.2015 - 08.2016
- Wrote and published for magazine with 180,000 circulation of national alumnus
- Copy-edited all magazine content under strict publication deadlines
- Collaborated with cross-functional department managers on publication projects and programs from issue concept to distribution
Assistant Marketing Manager
Boys & Girls Clubs Of Metro Atlanta
01.2015 - 05.2015
- Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach by 30%.
- Conducted marketing analytics through internal Share Point drive and external systems.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
Legislative Aide
Georgia General Assembly House Of Representatives
01.2015 - 05.2015
- Answered up to 50 constituent letters per day and assisted constituents on federal matters.
- Managed confidentiality and integrity of official government documents and projects on behalf of state representative
- Provided information on and generated ideas for press, mass mailings and newsletters.
- Monitored legislative developments within committees and negotiated with internal lobbyists
Education
Bachelor of Science - Journalism, Public Relations
Georgia State University
Atlanta, GA05.2016
Skills
- Regulatory Compliance
- Streamlining Complex Work Processes
- Conflict Resolution
- Cross-Departmental Training & Development
- Deductive Reasoning
- Client Relationships
Skills Overview
- Impeccable ability to support complex operations and programs in a Fortune 100 space
- Influential team leadership and cohesion skills that compliments ability to be comprehended by matrixed groups
- Proven ability to make fast and effective decisions using case-based logic and reasoning
- Strong record of prioritizing and analyzing safety and time sensitive data and records to develop self-started projects, programs, and reports
Accomplishments
- Recognized by Delta Air Lines leadership in Top 5% of leader team usage of customer facing mobile application KPI
- Exceeded performance development quotas by 100-150% to goal per month
- Increased Delta Air Lines profit via direct sales of $5.5 billion managed program partnership
Timeline
Field Service Manager
Delta Air Lines, Inc
11.2021 - Current
Aviation Safety and Service Manager
Delta Air Lines, Inc
02.2017 - 10.2021
Business Development Manager
Pindrop Security
10.2016 - 02.2017
Foreign Language Skill Development Manager
Celtic Child Care
06.2016 - 08.2016
Editorial Assistant Manager
Georgia State University Magazine
05.2015 - 08.2016
Assistant Marketing Manager
Boys & Girls Clubs Of Metro Atlanta
01.2015 - 05.2015
Legislative Aide
Georgia General Assembly House Of Representatives
01.2015 - 05.2015
Bachelor of Science - Journalism, Public Relations
Georgia State University
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