Summary
Overview
Work History
Education
Skills
Timeline
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Roberta Cyreno Adeodato

Orlando,FL

Summary

Performance-driven, safety-oriented, and versatile Flight Attendant with comprehensive experience in customer service.

Overview

18
18
years of professional experience

Work History

Flight Attendant

Delta Air Lines
05.2023 - Current
  • Ensure the safety and security of all passengers, crew, and aircraft through consistent compliance with FAA regulations and Delta policies
  • Communicate with crew and ground crews to provide an elevated customer experience while maintaining a safe operation
  • Handle operational demands and emergencies according to the guidelines and service standards.
  • Uphold Delta’s core values representing the brand to a diverse, global customer base


Bartender

Roasted Spirit
04.2022 - 04.2023
  • Prepare a wide selection of craft cocktails, wine and mixed beverages for bar customers and restaurant guests
  • Ensured a safe, clean and organized work environment for bar guests and other employees
  • Utilize knowledge of high end and limited edition liquor to provide recommendations and increase bar sales
  • Responsibly and accurately perform all end of day duties including tallying up and verifying all cash and credit cards transactions
  • Restock depleted bar products and supplies throughout the shift
  • Provide friendly and professional service resulting in repeat business and commendations by bar manager for excellent customer service skills

Bartender

The Whole Enchilada
04.2018 - 10.2022
  • Use time management and prioritization to serve clients
  • Successfully train all bar staff
  • Serve as a hospitable and fast-working bartender in a fast-paced environment
  • Check identification of customers to ensure they are of legal drinking age and monitor customers alcohol consumption
  • Work long shifts, flexible hours and holidays
  • Maintain bar cleanliness according to the CDC guidelines to ensure customers and employees safety during the COVID19 pandemic

Administrative Assistant

Jessica Langley Lowe, P.A.
08.2017 - 02.2019
  • Greet and welcome current and potential clients as soon as they arrive in the office
  • Answer, screen and forward incoming phone calls
  • Provide accurate information in-person and via phone/email
  • Receive, sort and distribute daily mail/deliveries
  • Update calendars and schedule meetings
  • Perform other clerical assistant duties as required

Attorney

Secretary of Human Rights, Prefeitura da Cidade do Recife
02.2014 - 04.2015
  • Meet with any resident of the city of Recife that felt they had their fundamental rights violated and provide them legal information regarding their cases
  • Analyze the probable outcome of cases, using knowledge of legal precedents
  • Represent clients in court or public hearings
  • Present evidence to defend clients or prosecute defendants in criminal or civil litigation

Intern

Department of Legal Affairs Banco do Brasil S/A
11.2010 - 11.2011
  • Gather and analyze research data, such as statutes, decisions and legal articles, codes and documents
  • Keep and monitor legal volumes to ensure that law library is up-to-date
  • Help lawyers to prepare legal documents and file them in court

Teacher

CNA - Escola de Idiomas
02.2007 - 06.2008
  • Handling a classroom of students and teaching them English as a second language
  • Assign homework and tasks that will help in their overall development to students
  • Find new and productive ways of teaching students, that will help them learn faster and more efficiently

Education

Foreign Exchange Student - Law

University of Coimbra
Coimbra, Portugal
06.2009

Bachelor of Law -

Universidade Católica De Pernambuco
Recife, Brazil
07.2012

High School Diploma -

Colegio De Sao Bento De Olinda
Olinda, Brazil
12.2005

Foreign Exchange Student - High School

Warwick High School
Lititz, PA
06.2006

Skills

  • Safety awareness
  • Customer loyalty development and retention
  • Leadership during challenges
  • Skilled in multilingual communication
  • Strong interpersonal skills
  • Proficient in managing varied schedules
  • Cross-team communication
  • Diplomacy and tact
  • Sense of urgency and exceptional problem solving

Timeline

Flight Attendant

Delta Air Lines
05.2023 - Current

Bartender

Roasted Spirit
04.2022 - 04.2023

Bartender

The Whole Enchilada
04.2018 - 10.2022

Administrative Assistant

Jessica Langley Lowe, P.A.
08.2017 - 02.2019

Attorney

Secretary of Human Rights, Prefeitura da Cidade do Recife
02.2014 - 04.2015

Intern

Department of Legal Affairs Banco do Brasil S/A
11.2010 - 11.2011

Teacher

CNA - Escola de Idiomas
02.2007 - 06.2008

Foreign Exchange Student - Law

University of Coimbra

Bachelor of Law -

Universidade Católica De Pernambuco

High School Diploma -

Colegio De Sao Bento De Olinda

Foreign Exchange Student - High School

Warwick High School

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