Alexis Green
Houston
Summary
Customer Service Representative with over 4 years of experience in telephone customer service, including sales, tech support, and customer care. I am familiar with some major customer service software and conflict resolution and possess a positive attitude. I am aiming to use my proven skills to effectively fill any potential role even a management position.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Willis Towers Watson
Houston, TX
09.2025 - 01.2026
- Resolved customer inquiries through effective communication and problem-solving
- Streamlined complaint resolution process, enhancing overall customer satisfaction rates.
- Collaborated with cross-functional teams to improve service delivery and operational efficiency.
- Implemented quality assurance measures to ensure consistency in service delivery across the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website.
Continuum Global Solutions
11.2021 - 05.2023
- -Taking more than 100 calls a day
- -Provided assistance with product inquiries, billing questions, and other customer service-related issues.
- -Resolved customer complaints in a timely manner to ensure customer satisfaction.
- -Assisted customers with navigating the company’s website to locate desired information or items for purchase.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
ACIMA
07.2018 - 11.2021
- -Directed and led employees, supervising activities to drive productivity and efficiency.
- -Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- -Reviewing contracts with customers to ensure they understand their purchase and our finance options.
- -Documented conversations with customers to track requests, problems and solutions.
- -Assessed customer account information to determine current issues and potential solutions.
- -Answered, screened and processed high volume of calls daily with call management system and web-based communications (collection calls)
HOME HEALTH CARE
01.2015 - 01.2016
- -provided home health care in a private home setting.
- -ensured comfort and dignity to a minor.
- -managed and prepared meals and performed basic house cleaning tasks.
- -communicated with family and doctors ensuring needs met.
Education
HIGH SCHOOL DIPLOMA - undefined
CYPRESS CREEK HIGH SCHOOL
Houston, TXnursing degree
LOAN STAR COMMUNITY COLLEGE
Houston, TXSkills
- CUSTOMER RELATIONS
- TRAINING AND DEVELOPMENT
- TIME MANAGEMENT
- COMPUTER SKILLS (MICROSOFT)
- RETAIL SALES
- SALES MONITORING
- SAFE FOOD HANDLING
- LISTENING- EXPERT
- PATIENT- EXPERT
- PROBLEM SOLVING
- Proficient customer service
- Friendly, positive attitude
- Dependable and responsible
- Multitasking
- Critical thinking
ABOUT ME
COLLEGE STUDENT PURSUING A NURSING DEGREE. A driven and committed person looking for a job to utilize and further develop more skills.
Timeline
Customer Service Representative
Willis Towers Watson
09.2025 - 01.2026
Continuum Global Solutions
11.2021 - 05.2023
ACIMA
07.2018 - 11.2021
HOME HEALTH CARE
01.2015 - 01.2016
HIGH SCHOOL DIPLOMA - undefined
CYPRESS CREEK HIGH SCHOOL
nursing degree
LOAN STAR COMMUNITY COLLEGE