Alexis Green
Houston,TX
Summary
Customer Service Representative with over 6 years of experience in telephone customer service, including sales, tech support, and customer care. I am familiar with some major customer service software and conflict resolution and possess a positive attitude. I am aiming to use my proven skills to effectively fill any potential role even a management position.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Willis Towers Watson
Houston, TX
09.2025 - 01.2026
- Help members/ participants enroll in new insurance plans through a third party
- Managed over 50 calls a day experience high phone call volume
- Assisted with funding allocation given through retiree company to help participants with out of pocket prescriptions or medical cost
- Checked the status of funding (if approved and when reimbursement will be sent)
- Help troubleshoot through the online company website
- Verified identity though ideology screening
- Resolved customer inquiries through effective communication and problem-solving
- Request of mailing forms needed
- Collaborated with cross-functional teams to improve service delivery and operational efficiency.
- Implemented quality assurance measures to ensure consistency in service delivery across the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website.
Server
3ds Krazy Kitchen Bar & Lounge
Houston, TX
05.2023 - 10.2025
- Managed customer orders and ensured accurate delivery of food and beverages.
- Increased sales by more than 10% highest sales server each month
- Trained new staff on menu items, service standards, and restaurant procedures.
- Collaborated with kitchen staff to coordinate timely meal preparation and presentation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Developed strong relationships with regular patrons to enhance customer loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Server
Continuum Global Solutions
Humble, TX
11.2021 - 05.2023
- -Taking more than 100 calls a day
- -Provided assistance with product inquiries, billing questions, and other customer service-related issues.
- -Resolved customer complaints in a timely manner to ensure customer satisfaction.
- -Assisted customers with navigating the company’s website to locate desired information or items for purchase.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Server
ACIMA / ACCEPTANCE NOW
Humble, TX
07.2018 - 11.2021
- -Directed and led employees, supervising activities to drive productivity and efficiency.
- Managed over 100 calls per day, making collections calls trying to collect payment and resolve past due accounts
- -Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- -Reviewing contracts with customers to ensure they understand their purchase and our finance options.
- -Documented conversations with customers to track requests, problems and solutions.
- -Assessed customer account information to determine current issues and potential solutions.
- -Answered, screened and processed high volume of calls daily with call management system and web-based communications (collection calls)
Assistant
HOME HEALTH CARE
Houston, TX
01.2015 - 01.2016
- -provided home health care in a private home setting.
- Full time position visits Monday-Sunday 7 days a week
- -ensured comfort and dignity to a minor.
- -managed and prepared meals and performed basic house cleaning tasks.
- -communicated with family and doctors ensuring needs met.
Education
HIGH SCHOOL DIPLOMA - Nursing
CYPRESS CREEK HIGH SCHOOL
Houston, TXNo Degree - nursing degree
LOAN STAR COMMUNITY COLLEGE
Houston, TXSkills
- CUSTOMER RELATIONS
- TRAINING AND DEVELOPMENT
- TIME MANAGEMENT
- RETAIL SALES
- SALES MONITORING
- SAFE FOOD HANDLING
- Proficient customer service
- Friendly, positive attitude
- Dependable and responsible
- Multitasking
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Microsoft Excel
- Payment processing
ABOUT ME
COLLEGE STUDENT PURSUING A NURSING DEGREE. A driven and committed person looking for a job to utilize and further develop more skills.
Timeline
Customer Service Representative
Willis Towers Watson
09.2025 - 01.2026
Server
3ds Krazy Kitchen Bar & Lounge
05.2023 - 10.2025
Server
Continuum Global Solutions
11.2021 - 05.2023
Server
ACIMA / ACCEPTANCE NOW
07.2018 - 11.2021
Assistant
HOME HEALTH CARE
01.2015 - 01.2016
HIGH SCHOOL DIPLOMA - Nursing
CYPRESS CREEK HIGH SCHOOL
No Degree - nursing degree
LOAN STAR COMMUNITY COLLEGE