Alexis Green
Youngstown,OH
Summary
Customer-focused hospitality professional with four years of experience in fast-paced environments. Proven skills in cash handling, communication, problem-solving, and teamwork. Committed to delivering exceptional service and enhancing customer satisfaction. Eager to contribute to a dynamic team and further develop expertise in the hospitality industry.
Overview
4
4
years of professional experience
Work History
Head Hostess
Perkins Family Restaurant
Austintown, OH
06.2022 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Alerted servers, and managers of large groups and prepared seating.
Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
Monitored seating area and checked restrooms regularly to keep spotless.
Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Completed daily side work and opening and closing duties without fail.
Maintained balanced cash drawer with correct money values and accurate documentation.
Supported needs of wait staff and attended to specific needs of countless customers daily.
Education
High School Diploma -
Fitch High School
Austintown OH 05-2022
Skills
- Customer Service & Assistance
Cash Handling & Transaction Processing
Training & Mentoring New Employees
Strong Verbal & Written Communication
Problem-Solving & Critical Thinking
Teamwork & Collaboration
Time Management & Organization
Adaptability & Flexibility
Conflict Resolution & Relationship Building
Attention to Detail & Accuracy
Restaurant software proficiency
Details that show I am a Great candidate
Well-rounded professional with four years of experience in a fast-paced customer service environment. Demonstrated ability to manage multiple priorities, maintain accurate records, coordinate with team members, and communicate effectively with customers and staff. Recognized for being dependable, detail-oriented, and adaptable while handling daily responsibilities with professionalism. Strong organizational, time management, and problem-solving skills, with the ability to learn new systems and procedures quickly. Brings a positive attitude, excellent work ethic, and a commitment to providing outstanding service in both customer-facing and administrative settings.
Timeline
Head Hostess
Perkins Family Restaurant
06.2022 - Current
High School Diploma -
Fitch High School