Alexis Greenfield
San Marcos,CA
Summary
Dedicated and disciplined professional with a strong foundation in respect, honesty, and loyalty.Known for being a hard worker with a commitment to core values and integrity. Demonstrates exceptional leadership skills and thrives in team environments. I excel in managing high-pressure situations with calm and efficiency. My adaptability and strong communication skills enable me to connect with diverse groups of people, ensuring a positive experience for all. Always striving for self-improvement.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Everbowl
San Marcos
06.2023 - Current
- Resolved customer complaints in a professional manner.
- Complied with all health and safety regulations while performing job duties.
Provided excellent customer service by helping customers locate items they were looking for. - Answered incoming phone calls from customers regarding product availability or store locations.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Barista Manager
Sharetea
12.2020 - 06.2023
- Trained new baristas on coffee-making techniques, customer service standards and store.
- Effectively managed day-to-day operations, including cash management and inventory control.
- Monitored daily, weekly, and monthly cleaning schedules for all barista equipment.
- Handled cash and credit card transactions, balancing cash drawer at end of shift.
Education
Mission Hills High School
San Marcos, CA2024
Skills
- Excellent customer service
- Strong communication skills
- Conflict resolution
- Attention to detail
- Ability to work under pressure
- Teamwork and collaboration
- Adaptability and flexibility
- Safety and emergency procedures knowledge
- Time management
- Professional appearance and demeanor
- Cultural sensitivity and awareness
- Problem-solving skills
Languages
Japanese
Professional Working
Timeline
Customer Service Representative
Everbowl
06.2023 - Current
Barista Manager
Sharetea
12.2020 - 06.2023
Mission Hills High School