Alexis Guillory
Kansas City,MO
Summary
Detail-oriented Health Science Graduate equipped with a solid foundation in medical terminology and healthcare practices. Demonstrates effective communication and regulatory compliance skills developed through diverse experiences in fast-paced environments. Committed to enhancing healthcare operations and patient care through collaborative engagement and application of healthcare knowledge.
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Inside Sales Agent
Spring Venture Group
Kansas City, MO
06.2026 - Current
- Conducted high-volume inbound and outbound calls with prospective Medicare customers, assessing needs and delivering tailored insurance information to facilitate informed decision-making.
- Engaged Medicare prospects through inbound and outbound calls, discussing options to ensure alignment with customer requirements.
- Built rapport with customers, asked targeted questions, and clarified complex healthcare and insurance information effectively.
- Addressed customer questions and concerns with professionalism, providing personalized support throughout the sales process to enhance customer satisfaction.
- Documented customer interactions, follow-ups, and outcomes using CRM and communication systems.
Workplace Health & Safety Specialist
Amazon
Liberty, MO
01.2025 - 06.2026
- Conducted safety inspections in high-traffic industrial warehouse environments, identifying and mitigating hazards to enhance workplace safety.
- Supported OSHA, state, and company safety compliance through audits and documentation, tracking corrective actions to ensure adherence to safety standards.
- Collaborated with operations, leadership, and frontline employees to reinforce safe work practices and enhance proactive hazard and near-miss reporting.
- Assisted with incident investigations and root cause analysis to reduce repeat hazards and improve site safety performance.
- Maintained safety records and reports, facilitating continuous improvement and ensuring regulatory readiness.
Education
Bachelor of Science - Health Science, Minor in Human Development and Family Sciences
University of Missouri
Columbia, MO 08.2020 - 07.2024
Skills
- Insurance processing
- Call center operations
- Sales process optimization
- Client needs analysis
- CRM documentation
- Insurance knowledge
- Customer rapport building
- Compliance documentation
- Incident investigation
- Root cause analysis
- Effective communication
- Attention to detail
- Conflict resolution
Timeline
Inside Sales Agent
Spring Venture Group
06.2026 - Current
Workplace Health & Safety Specialist
Amazon
01.2025 - 06.2026
Bachelor of Science - Health Science, Minor in Human Development and Family Sciences
University of Missouri
08.2020 - 07.2024