Breonna Daniel
Carrollton
Summary
Seeking Customer Support Associate or any Remote sales and/or Appointment setting roles. I come with 8 plus years of experience. Proven expertise in communication, problem-solving, and maintaining composure under pressure. Proficient in CRM software, Microsoft Office, and Five9, with strong multitasking and time management skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Inside Sales Agent
Realty Gen
02.2025 - Current
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Developed strong client relationships through effective communication and personalized sales approaches.
- Provided input during weekly sales meetings to discuss challenges faced in the field, contributing valuable ideas for collective success.
Sales representatives
Telecom Inc
Carrollton
04.2025 - 08.2025
- Assisted customers with product inquiries and service options.
- Processed customer orders through internal systems efficiently.
- Supported team members in achieving sales goals and objectives.
- Managed inbound customer inquiries using a call handling system.
- Provided accurate product information to assist customer decision-making.
- Resolved customer complaints by following established company protocols.
- Collaborated with team members to improve service delivery processes.
- Scheduled appointments using online calendar tools and scheduling software.
- Communicated with clients to confirm appointment details and preferences.
- Maintained organized records of client interactions and appointment history.
- Assisted in coordinating schedules for multiple staff members and departments.
- Updated appointment systems with new client information and changes as needed.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Performed follow up calls to confirm scheduled appointments.
- Maintained accurate records of patient appointments in computer system.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Managed a high volume of emails related to appointment scheduling requests.
- Followed up on sales leads through outbound calling.
Appointment Specialist
Axion Call Center / Optum
10.2024 - 12.2024
- Coordinated and scheduled patient appointments efficiently, ensuring optimal use of resources and adherence to healthcare protocols at Axion Call Center / Optum
- Enhanced customer satisfaction by efficiently scheduling appointments and managing cancellations or rescheduling requests.
- Demonstrated excellent problem-solving skills when faced with challenging situations involving scheduling conflicts or miscommunications.
Assistant Manager
Dominos
01.2023 - 06.2023
- Oversees daily operations, manages staff schedules, and ensures customer satisfaction by maintaining high service standards and efficient workflow at Dominos
Customer Service Representative
Walmart
- Assisted customers by addressing product inquiries and resolving issues, ensuring a positive customer experience
- Handled customer complaints efficiently, providing satisfactory resolutions to enhance customer satisfaction
- Processed orders accurately and managed customer accounts, contributing to seamless operational workflow
Sales Associate
Holiday Inn Express
- Assisted customers in selecting and purchasing products, ensuring a seamless and satisfactory shopping experience
- Maintained a clean and organized store environment to enhance customer satisfaction and operational efficiency
- Managed cash transactions and accurately balanced the cash register to ensure financial accuracy and accountability
Utility Worker
Pilgrims Pride
- Operated and maintained machinery and equipment to ensure efficient production processes, adhered to safety protocols, and assisted in various tasks to support overall plant operations at Pilgrims Pride
Customer Service Rep/Assistant Manager
VTP Management
- Delivered exceptional customer service and supported management operations by efficiently handling customer inquiries, resolving issues, and assisting in the training and supervision of staff to enhance overall service quality and operational efficiency
Education
Diploma -
Central High School
Skills
- Excellent Communication Skills
- Strong Problem-Solving Abilities
- Ability to Remain Calm Under Pressure
- Proficient in Microsoft Office and CRM Software
- Multitasking and Time Management Skills
- Credit and Debit Handling
- Five9 Software
- OneNote
- Healthcare Insurance (Medicare/Medicaid)
- Zoom Workplace
- Prospecting and cold calling
- Cold calling proficiency
- Appointment scheduling
- Customer relationship management
- Order processing
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Client follow-up
- CRM proficiency
- Cold calling
- Upselling and cross selling
- Outbound sales
Certification
- Medicaid Fraud & Abuse; Prevent, Detect, Report
- Combating Medicare Parts C & D; Fraud, Waste, & Abuse
Timeline
Sales representatives
Telecom Inc
04.2025 - 08.2025
Inside Sales Agent
Realty Gen
02.2025 - Current
Appointment Specialist
Axion Call Center / Optum
10.2024 - 12.2024
Assistant Manager
Dominos
01.2023 - 06.2023
Customer Service Representative
Walmart
Sales Associate
Holiday Inn Express
Utility Worker
Pilgrims Pride
Customer Service Rep/Assistant Manager
VTP Management
Diploma -
Central High School