ALEXIS HAFFORD
Gastonia
Summary
Detail-oriented professional with expertise in EMR systems, patient service, and medication administration, dedicated to enhancing patient care and supporting healthcare teams. Proven ability to manage nursing station operations and ensure HIPAA compliance. Seeking to leverage skills and experience in a dynamic role as a Medical Assistant.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Gastonia Health and Rehabilitation Center
Gastonia, NC
08.2025 - Current
- Developed and maintained staff scheduling systems to optimize nurse allocation and coverage.
- Coordinated shift assignments, ensuring compliance with labor regulations and organizational policies.
- Analyzed staffing needs and adjusted schedules based on patient care demands and staff availability.
- Trained new team members on scheduling protocols, enhancing operational efficiency within nursing departments.
- Implemented process improvements that reduced scheduling conflicts and increased staff satisfaction rates.
Unit Secretary
Cary Medical Center
Caribou, ME
11.2024 - Current
- Fielded and directed calls on a multiline phone system.
- Processed admission and discharge paperwork for the unit.
- Audited paper charts and coordinated with doctors to insure completion of patient files.
- Provided excellent customer service to all patients and families.
- Coordinated between hospital unit and ambulance services for transport and admission.
Lead Medication Technician
Crosswinds
Fort Kent, ME
03.2024 - 05.2025
- Supervised CNAs and oversaw floor operations during shift.
- Held building keys and was responsible for any emergencies during shift.
- Administered medication to resident while maintaining medication safety guidelines.
- Oversaw nightly tasks and insured the quality and completion of the tasks.
- Completed auditing of med carts and medications, insuring everything was current and up to date.
- Input doctors orders with accuracy.
- Mentored fellow med techs upon hire.
Medical Assistant
Fish River Rural Health
Fort Kent, ME
08.2023 - 11.2024
- Provided excellent customer service to patients.
- Processed all customer information and relayed to providers to ensure patient care.
- Coordinated with pharmacy and insurance companies to ensure that customer needs are met.
- Provided clinical care such as vaccines, phlebotomy and initial evaluations.
CNA - Certified Nursing Assistant/Med Tech
Trinity Village
Hickory, NC
02.2020 - 07.2023
- Processed Employee documents while ensuring complete privacy for employees.
- Completed credit card reconciliations for the company credit cards.
- Assisted to onboard employees and presented benefits during orientations.
- Scanned documents into patient charts and ensured documents were correctly placed.
- Audited patient's charts.
- Provided excellent customer service to all patients and families.
- Processed medical record requests for patient and families.
- I helped to develop new processes with onboarding and employee practices.
Education
Certified Nursing Assistance Program - Nursing
United Technical Center
ME06-2015
High School Diploma - undefined
Bangor High School
Bangor, Maine06-2015
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Teamwork and collaboration
- Schedule management
- Critical thinking
- Staff coordination
- Scheduling proficiency
- Customer relationship management
Certification
- Certified medication Tech
- Certified medication aide
- Certified nursing assistant
Timeline
Scheduling Coordinator
Gastonia Health and Rehabilitation Center
08.2025 - Current
Unit Secretary
Cary Medical Center
11.2024 - Current
Lead Medication Technician
Crosswinds
03.2024 - 05.2025
Medical Assistant
Fish River Rural Health
08.2023 - 11.2024
CNA - Certified Nursing Assistant/Med Tech
Trinity Village
02.2020 - 07.2023
High School Diploma - undefined
Bangor High School
Certified Nursing Assistance Program - Nursing
United Technical Center