Alexis Hallett
Summary
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Manager
Tom Ford Beauty
03.2019 - 09.2023
- Supervised and provided a excellent customer service to callers requiring assistance for beauty products and the issues.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
- Implemented customer service policies and procedures for consistent performance standards.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Listened to customer needs and desires to identify and recommend optimal products.
Beauty Sales Associate
Ulta
06.2018 - 02.2020
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Customer Service Representative
Comcast
06.2016 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
Retail Sales Associate
Uni K Wax Centers
03.2017 - 05.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Lyons Community School
Brooklyn, NY06.2015
Skills
- Benefits Options
- Customer Service and Assistance
- Maintaining Clean Work Areas
- IDX Systems
- Tech Support
- Customer Loyalty
- Call Control
- Inside Sales
- Loyalty Programs
Timeline
Customer Service Representative Manager
Tom Ford Beauty
03.2019 - 09.2023
Beauty Sales Associate
Ulta
06.2018 - 02.2020
Retail Sales Associate
Uni K Wax Centers
03.2017 - 05.2018
Customer Service Representative
Comcast
06.2016 - 12.2018
High School Diploma -
Lyons Community School
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