Alexis Haluzak
Pioche
Summary
I am a proactive and self motivated person. I am great at problem-solving and work well in both a team and solo settings. I have had 10+ years of customer service experience and 2 years of experience in a medical clinic setting. I am skilled in conflict resolution and work planning, and consistently maintain a positive attitude within my workplace.
Overview
2025
2025
years of professional experience
Work History
Clinic Receptionist
Lincoln County Medical Associates
03.2023 - Current
- Greeted patients, scheduled appointments and maintained records and accounts.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
- Improved communication between patients and medical staff with accurate message relay.
- Verified medical insurances and collected payment based on copays and deductibles.
- Balanced Daily Cash box and wrote up nightly payment reports.
Manager/Server
Historic Silver Cafe
04.2018 - 03.2023
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Trained staff members on use of POS system.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
- Supervised server staff and simultaneously served personal section of tables.
Team Leader/ Server
WINGERS Roadhouse Grill
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma - General Studies
Lincoln County High School
Panaca, NV05.2012
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Work Planning and Prioritization
- Documentation and reporting
- Conflict resolution
Timeline
Clinic Receptionist
Lincoln County Medical Associates
03.2023 - Current
Manager/Server
Historic Silver Cafe
04.2018 - 03.2023
Team Leader/ Server
WINGERS Roadhouse Grill
High School Diploma - General Studies
Lincoln County High School
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