Alexis Hansen
Summary
Results-oriented debt collection specialist skilled in payment negotiation and compliance adherence. Managed diverse customer interactions, utilizing problem-solving abilities to resolve issues and educate clients on debt obligations, fostering strong relationships to drive positive outcomes.
Overview
4
4
years of professional experience
Work History
member engagement coordinator
MCI Telecommunications
Killeen
01.2026 - Current
- Coordinated engagement initiatives that improved customer interaction and satisfaction.
- Collaborated with cross-functional teams to align communication strategies, ensuring consistent messaging.
- Assisted customers with inquiries and resolved issues promptly, contributing to higher customer satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Debt Collection Specialist
GC Services Call Center
Copperas Cove
12.2021 - 08.2023
- Executed inbound and outbound calls to facilitate debt collection efforts.
- Negotiated payment arrangements with delinquent customers to resolve outstanding debts.
- Negotiated payment plans with clients to resolve outstanding debts.
- Informed clients of their rights and obligations regarding debt repayment to promote compliance.
- Utilized collection software to track payments and account statuses efficiently.
- Utilized skip tracing techniques to locate hard-to-find debtors.
- Documented account details and customer interactions in the database.
- Ensured compliance with all applicable federal and state laws governing the collection process.
Education
High School Diploma -
Copperas Cove Highschool
Copperas Cove, TX08-2021
Skills
- Customer engagement
- Customer service
- Relationship building
- Conflict resolution
- Payment negotiation
- Debt resolution
- Call center operations
- Transaction processing
- Credit card processing
- Compliance adherence
- Records management
- Problem solving
- Time management abilities
- Self motivation
- Communication strategies
Timeline
member engagement coordinator
MCI Telecommunications
01.2026 - Current
Debt Collection Specialist
GC Services Call Center
12.2021 - 08.2023
High School Diploma -
Copperas Cove Highschool