MARY BERNARD

Scheduled in-home health evaluations or online video calls based on patient insurance options. Provided excellent customer service by ensuring members felt comfortable and safe during visits. Explained visit details clearly, including clinician types and necessary preparations.

• Provides "Word Class Service" to members on every interaction according to the MCC Call flow.
• Available to provide coverage in multiple queue as dictated by business needs.
• Actively monitors and works the call queue as required. Maintains as high quality and efficient workflow and ensures members are served quickly and professionally.
• Responsible for meeting or exceeding key performance indicators (KPIs) established by management.
• Provides information to member and cross sells credit union products and services.
• Complete required training and seeks training opportunities to own initiative securing approval to attend from management if staffing permits.
• Consistently displays a professional friendly, helpful attitude with all people, including members, fellow employees, management staff, board members, and outside vendors.
• Maintains ongoing communication with manager, informing of any questions, problems, new developments and any other important information within the managers area or responsibility.

• Relationship I from May 2017 to December 2018
• Relationship II from December 2018 to September 2019
• Relationship III From September 2019 to March 2022
• Providing our members and excellent customer experience by processing accurately deposits, withdraws and payments in the teller line. Cross sell some of our products and services to help them with their financial needs. Understanding our products and responding appropriately to member needs. Taking applications for credit card, secure credit cards to help them with their credit scores, personal loans, car loans and also had my mortgage license to help them as well with Mortgage loans.
• I really enjoyed my work and gave by best by meeting my numbers and the credit union goals. But overall providing our member with and excellent customer service.

• Hiring, training and developing our Teams.
• Accomplishing sales, store goals.
• Maintaining the store budget and working with the payroll and scheduling my part time and full time staff.
• Receiving our new Inventory and making sure that the store was by stores standards. Working on displays and making sure everything looked clean, neat to the eye of our clientele. Sending out for merchandise to be repair to the warehouse.
• Organizing monthly events with DJ and models for customers as well some events that were specially for our collectors.

• Responsible for daily business operations.
• Training new staff members part time and full time.
• Motivate and developed the staff including if they wanted an internal promotion.
• Implementation of merchandise as in-store promotions.
• Receiving new Inventory and entering through our system.
• Developed, execute and managed store sales plan.
• Manged and developed store staff to achieve sales, profitability and development objectives.
• Worked with store payroll and our budgets as needed for the store.
• Providing all our customer the best experience since we were in the Old San Juan area and we had a lot of Tourism visiting our area. We Our store location was near the peer so we received a lot of Cruis ships.