Alexis Hardaway
Franklin,NC
Summary
As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Tier 3 Customer Service Representative
FMG Suite
08.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
General Manager
Lazy Dog Restaurant & Bar
03.2021 - 08.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Cheddars Stratch Kitchen
11.2017 - 03.2021
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
Associate of Arts -
Lake Sumter State College
05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Complaint handling
- Team development
- Customer relations
Timeline
Tier 3 Customer Service Representative
FMG Suite
08.2023 - Current
General Manager
Lazy Dog Restaurant & Bar
03.2021 - 08.2023
General Manager
Cheddars Stratch Kitchen
11.2017 - 03.2021
Associate of Arts -
Lake Sumter State College
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