Alexis Harding
Phoenix
Summary
Experienced healthcare professional with over four years of medical office and patient service experience in urgent care and OB-GYN settings. Skilled in patient registration, insurance verification, appointment scheduling, electronic medical records, and patient communication. Currently pursuing a Bachelor of Science in Nursing and seeking to leverage strong interpersonal skills, healthcare knowledge, and clinical experience in a Mental Health Technician role. Passionate about providing compassionate, patient-centered care while maintaining safety and professionalism.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Patient Service Representative
New Horizons Women’s Care
Chandler, AZ
04.2024 - Current
- Oversaw patient check-in and registration processes to guarantee precise data collection.
- Facilitated communication channels between patients and medical staff to enhance service delivery.
- Optimized appointment scheduling processes to improve patient service efficiency.
- Assisted patients with insurance verification and billing inquiries efficiently.
- Answer and manage a high volume of incoming calls while providing excellent customer service
- Process and send referrals to specialists, imaging centers, and other healthcare providers
Patient Service Representative
Piedmont Urgent Care
Athens, Ga
02.2023 - 10.2023
- Access patient information maintaining confidentiality
- Scans completed forms, identification, and insurance cards
- Schedules and confirms patient’s appointments and procedures
- Documents and manages patient information
- Coordinates with patients and healthcare professionals to meet patients needs
- Verifies insurance and gets authorization to submit financial clearance of patient accounts
Customer Service Representative
Publix
Duluth, Ga
08.2020 - 05.2021
- Greeted customers and answered and questions they had
- Weighs and scans items
- Accepts payment
- Assisted coworkers if needed
- Made sure to keep a clean work environment
Barista
Starbucks
West Hollywood, Ca
06.2019 - 01.2020
- Preformed all pre shift and post shift duties
- Providing assist by responding to customer questions in effective and efficient manner
- Performed work that was routine and organized
Medical Screener
Grifols
Reseda, Ca
09.2017 - 12.2018
- Greeted donors at plasma center and conducted a series of registration procedures
- Presented health related documents, answered questions, take vital signs and any simple medical procedures such as blood pressure, pulse and temperature
- Maintained awareness of any reaction an donor may be having before or after the pheresis process
- Educated new donors
- Ensured all donors questions are answered timely, accurately, and professionally
- Conducted post donation record reviews to ensure accuracy of records
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Tempe, AZ08.2027
High School Diploma -
Glendora High
Glendora, CA06.2012
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Patient intake
- Team Collaboration
- Medical Terminolgy
Certification
BLS/CPR certified
Timeline
Patient Service Representative
New Horizons Women’s Care
04.2024 - Current
Patient Service Representative
Piedmont Urgent Care
02.2023 - 10.2023
Customer Service Representative
Publix
08.2020 - 05.2021
Barista
Starbucks
06.2019 - 01.2020
Medical Screener
Grifols
09.2017 - 12.2018
Bachelor of Science - Nursing
Arizona College of Nursing
High School Diploma -
Glendora High