Alexis Harper

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.

• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.

• Modeled role-play scenarios to provide visual demonstration of serving situations to patrons.

• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.

• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies

• Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.

• Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales.

• Experience working in a team environment as well as independently

• Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

• Checked identification to enforce age regulations for alcoholic beverages.