Alexis Harris
Petersburg,VA
Overview
6
6
years of professional experience
Work History
Case Manager
Arrowwood Addiction Treatment Center
01.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Patient Service Representative
PartnerMD
06.2021 - 12.2023
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Built and maintained positive working relationships with patients and staff.
Sales Associate
Bath & Body Works
07.2018 - 08.2022
- Eagerly assisted over 100 customers per shift by answering all questions, informing customers of all sales offerings, processing pick-up orders and handling payments
- Demonstrated leadership through providing new hires with proper training and supervising fellow team members during peak sale periods.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Patient Service Representative
Bon Secours Mercy Health
04.2021 - 06.2021
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
Resident Advisor
James Madison University
08.2018 - 12.2020
- Created informative bulletin boards that provided relevant resources related to academics, mental health, and campus life opportunities for students'' personal growth.
- Educated residents on university policies, promoting responsible behavior within the residence hall community.
- Monitored building security by conducting routine rounds throughout the facility.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Managed conflicts among residents effectively, ensuring a peaceful living environment.
- Supported personal needs of residents dealing with diverse conditions.
Education
Masters of Social Work - Social Work
Capella University
Minneapolis, MN06.2026
Bachelor of Science - Justices Studies And Sociology, BS
James Madison University
Harrisonburg, VA12.2020
High School Diploma -
Monacan High School
Chesterfield06.2017
Skills
- Health and safety compliance
- Adaptability
- Written and verbal communications
- Schedule management
- Data entry and documentation
- Skilled collaboration
- Case Documentation
- Conflict Resolution
- Client Advocacy
- Care Coordination
- Case Planning
- Emotional awareness
Timeline
Case Manager
Arrowwood Addiction Treatment Center
01.2024 - Current
Patient Service Representative
PartnerMD
06.2021 - 12.2023
Patient Service Representative
Bon Secours Mercy Health
04.2021 - 06.2021
Resident Advisor
James Madison University
08.2018 - 12.2020
Sales Associate
Bath & Body Works
07.2018 - 08.2022
Masters of Social Work - Social Work
Capella University
Bachelor of Science - Justices Studies And Sociology, BS
James Madison University
High School Diploma -
Monacan High School
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