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Detail-oriented Customer Service Representative and Healthcare Support Professional with 7+ years of experience in customer service, call center operations, and healthcare administration. Proven ability to manage patient and client records, verify insurance, process payments, and assist individuals with healthcare enrollment through the Affordable Care Act. Experienced in medical records scanning, EMR systems, and maintaining confidentiality while delivering compassionate, professional service. Known for strong communication skills, accuracy in data entry, and the ability to handle high-volume workloads in fast-paced environments.

RHIT-certified Health Information Technology professional with extensive training in ICD-10-CM/PCS, CPT/HCPCS, claims processing, and EHR systems. Expertise in clinical data abstraction, HIPAA compliance, and healthcare reimbursement demonstrates a commitment to high standards of accuracy and efficiency. Recognized for exceptional problem-solving abilities and strong organizational skills, prepared to leverage education, certification, and transferable administrative experience in an entry-level medical coding role. Committed to contributing to a dynamic healthcare team while ensuring optimal coding practices and compliance.

I would like to obtain a challenging career in a company where I can utilize my Medical billing and coding processes. I also am knowledgeable in benefits and insurance Health claim processes. I have Claims Processing experience Prior experience with BCBSNC policies, claims, and membership procedures and Front end processing. Prior experience in claims, customer service, and Claims Adjustments Broad-based knowledge of claims coding and processing Knowledge of BCBS customer service protocols, policies, and procedures Knowledge of BCBSNC certificates and the ability to interpret benefit information for special provisions Commitment to high quality customer service Able to pay A edition to detail and excellent organizational skills Effective verbal and written en communication skills work independently, exercise good judgment, and make fact-based decisions work in a high- pressure environment and deal effectively with customers. Dynamic insurance professional bringing 15 years in the field of insurance with emphasis on Health and Mental Health claims.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Alexis Harrison

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Assistant Manager

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CareerStep - Medical Coding and Billing

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Assistant Manager

CareerStep - Medical Coding and Billing

High school diploma - undefined

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