Brittiney Dombek
Casper,Wyoming
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
U-Haul Reservation Manager
Casper, Wyoming
01.2021 - Current
- Answer phones/assist customers
- Handle equipment traffic
- Handle overdue equipment/ Missing equipment
- Assist the Repair manager with equipment
- Written communication within contracts
- Handle transfer reports/double reporting
- Communication between field/supervisors
- Direct pick up/drops of U-Box
- Take payments
- Assist with storage payments
- Word/ Excel
- Manage equipment in the state and surrounding
Sonic Crew Member
Casper, Wyoming
01.2020 - 01.2021
- Open/closing shift
- Swept/mopped
- Stocked supplies/food/cups
- Made ice creams/shakes/slushies
- Car hop
- Handled money/took orders
Classified substitute
Natrona County school district
Casper, Wyoming
01.2019 - 01.2020
- Provided support in the classroom
- Monitored the playground
- Aided students ages 5-11
Preschool Assistant Teacher
Wonderfully Made Childcare
Casper, WY
09.2018 - 03.2019
- Interacted with children
- Prepare snacks and lunch meals
- Assisted the teacher
- Taught lessons
- Help the children with personal hygiene needs
- Socialized/Monitored the children on the playground
Stay at Home Mom
Self
02.2015 - 03.2018
Education
Medical Billing/Coding -
Bryant Stratton College
09.2024
GED -
01.2018
Elementary Education/Early Childhood -
Casper College
01.2018
Skills
- Customer service expertise
- Guest Relations
- Revenue management
- Property Management Systems
- Strong Organization
- Marketing understanding
- Age-Appropriate Activities
- Social-emotional learning
- Child development knowledge
- First-aid and CPR
- Special Needs Support
- Curriculum Planning
- Positive Reinforcement
- Lesson preparation
- Classroom Management
- Adaptability and Flexibility
- Hands-on learning
- Early Childhood Training
- Time Management
- School Policy and Rules Enforcement
- Small Group Support and Assistance
- Art and Handcraft Demonstrations
- Flexible Work Schedule
- Elementary Education
- Decision-Making
- Problem-solving abilities
- Strong Work Ethic and Dependable
- Special Education
- Proficient in [Microsoft Office]
- Dependable and Responsible
- Calm Under Pressure
- Computer Skills
- Conflict Resolution
- Multitasking
- Excellent Communication
- Written Communication
- Outpatient/ Professional Medical Coding
- ICD-10-CM/PCS
- CPT & HCPCS Level II Coding
- Medical Documentation
- Medicare/ Medicaid (CMS)
- Medical Terminology
- HIPAA
- Attention to Detail
- Medical Records
- Review/ Abstract Medical Documentation
- Apply Accurate Medical Codes
- Reimbursement Methodologies
- Data Entry
- Policy & Procedures
Competenciesskills
- Hard Worker
- Enthusiastic
- Oral & Written Communication
- Committed
- Patient
- Problem Solver
- Customer Service
- Time Management
- Policy & Procedures
- Microsoft Office
- Data Entry
- Outpatient/Professional Medical Coding
- ICD-10-CM/PCS
- CPT & HCPCS Level II Coding
- Medical Documentation
- Medicare/Medicaid (CMS)
- Medical Terminology
- HIPAA
- Attention to Detail
- Medical Records
- Review/Abstract Medical Documentation
- Apply Accurate Medical Codes
- Reimbursement Methodologies
Training
- Research/Writing
- Healthcare Terminology
- Electronic Health Records
- Human Disease & Drug Pharmacology
- CPT & HCPCS Level II Coding
- Learning Communities
- Mathematics
- Anatomy & Physiology
- ICD Diagnostic Coding
- Computing Skills
- Intro to Reimbursement/Coding
Relevant Courses
- Research/ Writing
- Healthcare Terminology
- Electronic Health Records
- Human Disease & Drug Pharmacol
- CPT & HCPCS Level II Coding
- Learning Communities
- Mathematics
- Anatomy & Physiology
- ICD Diagnostic Coding
- Computing Skills
- Intro to Reimbursement/ Coding
Timeline
U-Haul Reservation Manager
01.2021 - Current
Sonic Crew Member
01.2020 - 01.2021
Classified substitute
Natrona County school district
01.2019 - 01.2020
Preschool Assistant Teacher
Wonderfully Made Childcare
09.2018 - 03.2019
Stay at Home Mom
Self
02.2015 - 03.2018
Medical Billing/Coding -
Bryant Stratton College
GED -
Elementary Education/Early Childhood -
Casper College
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