Summary
Overview
Work History
Education
Skills
Timeline
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Gael Porras

Houston,Texas

Summary

Good afternoon, I would love to join the HEB team. I have the skills needed for an efficient cashier and strong customer service. I'm currently enrolled in Lone Star College and finishing up my second year of college to get my associate's. My current job fiesta has kept me okay financially but I have cut hours recently, and getting a second job has helped but I feel HEB will greatly help. I bring the necessary skills to be a strong efficient reliable cashier.


Thank you,

Gael Porras

Overview

1
1
year of professional experience

Work History

U Haul Reservation Manager

U-Haul
02.2024 - Current
  • Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
  • Streamlined the reservations process for improved guest experience and increased booking rates.
  • Implemented a new reservation software system, resulting in better organization and tracking of bookings.
  • Collaborated with sales and marketing teams to develop promotional offers that drove revenue growth.
  • Great with difficult customers and efficient in solving issues with customers.
  • Trained and mentored reservation agents, enhancing their skills for optimal performance and professional growth.
  • Analyzed booking trends to forecast demand, enabling informed decision-making on pricing strategies.
  • Meticulously managed group bookings for events and conferences, providing exceptional service tailored to each group''s needs.
  • Handled high volumes of incoming calls professionally while multitasking other administrative tasks essential to the role.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Fiesta Mart

Fiesta
11.2022 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Great with customer service, and efficient with the register since that has been my position since I started working at fiesta.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend and holiday shifts.

Education

High School Diploma -

Dwight D Eisenhower High School
Houston, TX
05.2022

Skills

  • Revenue management
  • Upselling strategies
  • Customer service expertise
  • Strong Organization
  • Strong Customer Service
  • Work flexible hours
  • Can come in when needed
  • Phone Etiquette
  • Computer Skills
  • Self Motivation
  • Time Management
  • Reliability
  • bilingual (spanish and english)

Timeline

U Haul Reservation Manager

U-Haul
02.2024 - Current

Fiesta Mart

Fiesta
11.2022 - Current

High School Diploma -

Dwight D Eisenhower High School

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Gael Porras