ALEXIS HARVEY
Hazelwood,MO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Agent
Southwest Airlines
St. Louis
03.2026 - Current
- Delivered exceptional customer service by assisting passengers with check-in, ticketing, boarding, and travel inquiries.
- Provided face-to-face customer support in a fast-paced airport environment while maintaining professionalism and efficiency.
- Verified travel documents, processed reservations, seat assignments, and flight changes using airline reservation systems.
- Assisted passengers with baggage check, claims, and resolving lost or delayed luggage concerns.
- Made boarding announcements and coordinated passenger boarding to ensure on-time departures.
- Resolved customer concerns, delays, and travel disruptions while maintaining a positive customer experience.
- Followed airline safety, security, and regulatory procedures in compliance with federal aviation standards.
- Collaborated with flight crews, gate agents, and airport personnel to ensure smooth daily operations.
Office Assistant
Stacey's Heart Health Services
University City, MO
03.2016 - Current
- Served as the first point of contact, professionally greeting visitors, answering multi-line phones, and directing calls appropriately.
- Maintained a clean, organized, and well-stocked office environment to support daily operations.
- Managed filing systems, employee records, and office inventory to ensure accuracy and efficiency.
- Handled incoming emails, faxes, and inquiries, relaying messages promptly to appropriate personnel.
- Scheduled home visits and coordinated appointments to ensure client and employee satisfaction while meeting company requirements.
- Scanned, photocopied, and organized confidential documents in accordance with company procedures.
- Provided administrative and operational support to staff and multiple departments as needed.
Registrar
Hazelwood school district
Spanish Lake, MO
06.2024 - 07.2025
- Managed and maintained confidential student records, ensuring organization, accuracy, and compliance with institutional policies.
- Coordinated student enrollment processes, including admissions, transfers, and withdrawals.
- Prepared, authorized, processed, and distributed official student transcripts for current students and graduates.
- Collaborated with academic departments to verify record accuracy and fulfill academic record requests in a timely manner.
- Supported course registration processes while ensuring adherence to institutional policies and regulatory requirements.
- Responded professionally to inquiries from students, parents, and staff regarding registration, academic records, and enrollment procedures.
Payroll Clerk
First Student
St. Louis, MO
10.2022 - 04.2024
- Process employee information for all entities in payroll and HR system.
- Calculate driver/staff payroll and input payroll information into system.
- Answers the telephone and responds to customer inquiries.
- Update paper and electronic payroll records by entering adjustments on pay rates, employee status changes etc.
- Assist with complaints and questions regarding payroll from employees and upper management.
- Investigate and resolve any discrepancies in payroll.
- Prepare and submit reports with payroll information to supervisor.
Education
General Transfer Studies - Some College
St. Louis Community College
03.2026 - 04.2026
Substitute Certificate Of License To Teach -
Missouri Department of Elementary And Secondary Education
07.2025 - 07.2029
High School Diploma -
McCluer North High School
St. Louis, MO 08.2010 - 05.2014
Skills
- Organization
- Microsoft Office
- Time Management
- Adaptability
- Data entry
- Customer service
- Scheduling
- Problem solving
- Adaptability
- Teamwork
Timeline
Customer Service Agent
Southwest Airlines
03.2026 - Current
General Transfer Studies - Some College
St. Louis Community College
03.2026 - 04.2026
Substitute Certificate Of License To Teach -
Missouri Department of Elementary And Secondary Education
07.2025 - 07.2029
Registrar
Hazelwood school district
06.2024 - 07.2025
Payroll Clerk
First Student
10.2022 - 04.2024
Office Assistant
Stacey's Heart Health Services
03.2016 - Current
High School Diploma -
McCluer North High School
08.2010 - 05.2014