CeAhna Lathon
Killeen,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
House of Dreams
08.2014 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Dental Insurance Coordinator/Hotel Front Desk Receptionist
Georgia Smile Team
01.2023 - 11.2024
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Verified insurance and communicated coverage to staff and patients.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Posted payments to accounts and maintained records.
- Filed and tracked insurance claims and communicated claims status to patients.
- Reconciled accounts receivable to general ledger.
- Used data entry skills to accurately document and input statements.
Co-Manager
RaceTrac Petroleum
07.2019 - 03.2023
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Approved regular payroll submissions for employees.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales Representative
Victra
03.2018 - 06.2019
- Negotiated prices, terms of sales and service agreements.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Attended monthly sales meetings and quarterly sales trainings.
- Presented professional image consistent with company's brand values.
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Escalated concerns or advanced problem calls to management staff.
- Answered questions about company offerings with knowledgeable responses about products and services.
Education
Associate of Applied Science - Advanced Manufacturing Systems
North Georgia Technical College...................
Toccoa12-2021
Bachelor of Science - Psychology
Young Harris College
05-2017
Skills
- Leadership
- Insurance claims processing
- Adaptability
- Active Listening
- Conflict Resolution
- Organization
- Negotiation
- Strategic thinking skills
- Medical terminology proficiency
- Financial acumen
- Customer service and assistance
- Problem Solving
- Microsoft office
- Account management
Timeline
Dental Insurance Coordinator/Hotel Front Desk Receptionist
Georgia Smile Team
01.2023 - 11.2024
Co-Manager
RaceTrac Petroleum
07.2019 - 03.2023
Sales Representative
Victra
03.2018 - 06.2019
Customer Service Agent
House of Dreams
08.2014 - Current
Associate of Applied Science - Advanced Manufacturing Systems
North Georgia Technical College...................
Bachelor of Science - Psychology
Young Harris College
Similar Profiles
Stephanie NwannaStephanie Nwanna
Social Media Intern at Jesus House Baltimore-A Place Where Dreams Come TrueSocial Media Intern at Jesus House Baltimore-A Place Where Dreams Come True
Khaygen BlakeyKhaygen Blakey
Employee at Blissful DreamsEmployee at Blissful Dreams
Leigh-Shze AprilLeigh-Shze April
Tutor Volunteer at Lifting DreamsTutor Volunteer at Lifting Dreams
Zachary FloydZachary Floyd
Human Resources Specialist at US ArmyHuman Resources Specialist at US Army
Aiden RochaAiden Rocha
Seasonal Worker at Sweet Eats Adventure Farm & Petting ZooSeasonal Worker at Sweet Eats Adventure Farm & Petting Zoo