Alexis Hayes
Miami,FL
Summary
Results-driven e-commerce supervisor with strong skills in operations management, team training, and customer service. Proven ability to enhance online sales through effective promotional campaigns and maintain inventory accuracy.
Overview
6
6
years of professional experience
Work History
Customer Service and E-commerce Supervisor
Whole Food Market
Miami, FL
06.2025 - Current
- Managed daily e-commerce operations
- Trained staff on e-commerce best practices and customer service standards.
- Resolved customer inquiries and escalated issues.
- Managed product listings on e-commerce platform and ensured accurate inventory levels.
- Coordinated promotional campaigns to boost online sales visibility.
E-commerce Team Trainer
Whole Food Market
Miami, FL
05.2022 - Current
- Facilitated workshops to enhance team skills and product awareness.
- Developed training materials for staff on product knowledge and customer service.
- Mentored new employees to ensure proper onboarding and integration.
Cashier
Publix
Miami, FL
05.2020 - 01.2022
- Processed customer transactions efficiently at the checkout counter.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and store locations.
Education
Miami Jackson High School
Miami, FlSkills
- E-commerce management
- Product listings
- Inventory oversight
- Customer service
- Team leadership
- Training design
- Problem solving
- Customer engagement
Timeline
Customer Service and E-commerce Supervisor
Whole Food Market
06.2025 - Current
E-commerce Team Trainer
Whole Food Market
05.2022 - Current
Cashier
Publix
05.2020 - 01.2022
Miami Jackson High School