Alexis Hernandez Meza
Lancaster
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure trust and safety specialist position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Amazon Flex Courier
Amazon
10.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Uber Eats Delivery Driver
Uber Eats
08.2021 - Current
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Developed and maintained professional relations between customer, store personnel and company.
Grubhub Delivery Driver
GrubHub
08.2020 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
Instacart Shopper
Instacart
02.2020 - Current
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Loaded and unloaded orders at customer's homes or locations.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consulted with customers on food selections and custom order requests.
- Kept vehicle clean and neat to offer professional impression to every customer.
- Picked quality and accurate items for 10-20 daily customer orders.
Store Associate
Sams Club
08.2021 - 01.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Supported loss prevention goals by monitoring shopper behavior.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Pool Maintenance Technician
Clear Water Pool Services
02.2013 - Current
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
Education
Certified Nurse Assistant - CNA
Bells Healthcare Training School
Lancaster, CA09.2021
Registered Nurse
California State University - Bakersfield
Bakersfield, CA08.2019
High School Diploma -
Eastside High School
Lancaster, CA06.2014
Skills
- Customer Experience
- Safe Vehicle Operations
- Recordkeeping Requirements
- Customer Needs Assessments
- Risk and compliance
- Trust and safety
- Terms of service
- Content moderation
Certification
- CNA - Certified Nurse Assistant
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Amazon Flex Courier
Amazon
10.2022 - Current
Uber Eats Delivery Driver
Uber Eats
08.2021 - Current
Store Associate
Sams Club
08.2021 - 01.2022
Grubhub Delivery Driver
GrubHub
08.2020 - Current
Instacart Shopper
Instacart
02.2020 - Current
Pool Maintenance Technician
Clear Water Pool Services
02.2013 - Current
Certified Nurse Assistant - CNA
Bells Healthcare Training School
Registered Nurse
California State University - Bakersfield
High School Diploma -
Eastside High School