Alexis Hester
Gulfport,Mississippi
Summary
Customer Service Expert with years of experience and leadership delivering exceptional service and resolving client issues efficiently. Demonstrates professionalism, attention to detail, and multi-tasking abilities, ensuring high customer satisfaction.
Overview
8
8
years of professional experience
Work History
Service Consultant Supervisor
Progressive Casualty Insurance
06.2024 - Current
- Lead customer service team in resolving complex issues and enhancing customer satisfaction.
- Develop training programs to improve staff performance and service delivery consistency.
- Analyze performance metrics to identify trends and develop strategic action plans for improvement.
- Promote a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coach employees through day-to-day work and complex problems.
Technical Advisor
Conduent
01.2022 - 05.2024
- Assist large volume of customers daily, ensuring satisfaction and resolving inquiries efficiently.
- Manage multiple tasks and projects with high attention to detail and organization.
- Evaluate customer information to identify issues and develop effective solutions.
- Educate clients on account services, resolving inquiries about statements and balances.
- Generate sales referrals, cross-sell products, and introduce new offerings.
- Remote
Front Desk Associate
Massage Envy
05.2019 - 05.2022
- Provided pleasant and professional services to all guests.
- Regularly interacted with management and other departments to ensure smooth operations and that all guests' needs were quickly met.
- Ensured compliance with company policies and procedures, maintaining a professional and welcoming environment.
- Coordinated with management and departments to meet guest needs efficiently, fostering a team-oriented atmosphere.
- Maintained meticulous records of guest interactions and transactions, ensuring accuracy and compliance with company policies.
Data Analyst
Voxelmaps
05.2018 - 07.2021
- Analyze current procedures and provide recommendations for improvements.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Removed errors and ensure consistency.
- Develop and implement data analyses, data collection systems and other strategies that optimize statistical efficiency and quality.
- Provided weekly progress reports.
Education
Associate of Applied Science - Business Administration And Management
Mississippi Gulf Coast Community College
Perkinston, MS05.2026
Licensed Esthetician -
Blue Cliff College
Gulfport, MS05.2024
High School Diploma - undefined
Blair Academy
Hattiesburg, Mississippi01.2014
Skills
- Data Entry
- Customer Service
- Client Relations
- Collaboration and Team Building
- Quality Assurance
- Policy and Procedure Compliance
- Schedule Management
- Metrics-driven Leadership
- SLA Management
Timeline
Service Consultant Supervisor
Progressive Casualty Insurance
06.2024 - Current
Technical Advisor
Conduent
01.2022 - 05.2024
Front Desk Associate
Massage Envy
05.2019 - 05.2022
Data Analyst
Voxelmaps
05.2018 - 07.2021
High School Diploma - undefined
Blair Academy
Associate of Applied Science - Business Administration And Management
Mississippi Gulf Coast Community College
Licensed Esthetician -
Blue Cliff College