Summary
Work History
Education
Skills
Languages
Timeline
Generic

MELISSA REYES

NASHUA,NH

Summary

Working knowledge of Windows XP, Microsoft Office, Excel, QuickBooks, Oracle, CDK, Text Connect CDK, GM Global, Noble Dialer System, and RMS Record Systems. Type 50 wpm. Communicate effectively in English and Spanish. Trained in medical terminology and HIPAA policies. Adapt to responding to changing priorities in fast-paced environments. Skilled in multitasking to accomplish overall goals. Experience with direct patient care. CNA/LNA/Phlebotomy/HHA Certified.

Work History

Service Consultant Supervisor

Thompson Auto Group
Nashua, NH
  • Managed high-volume service operations, and prepared service reports for Cadillac, Chevrolet, and Corvette dealerships.
  • Advised customers on manufacturer-recommended maintenance, GM global warranty coverage, and performance upgrades.
  • Coordinated closely with GM-certified technicians and parts departments to ensure timely repairs.
  • Consistently exceeded CSI service sales targets through ethical upselling, maintenance education, and retention strategies.

Maintenance Manager

Hertz Corporate
East Boston, MA
  • Floated between Logan Airport and our corporate office to plan, organize, and implement daily responsibilities and work orders for all technicians.
  • Kept inventory on all vehicles sold to all major dealerships throughout the North and South Shore of Boston, MA, and submitted all distribution forms for tow requests.
  • Approved and/or denied estimates for repairs and paid all invoices on completed units.
  • Collaborated in management meetings to discuss operations, daily revenue increases and decreases, and resolutions.

Collections Specialist

Zwicker & Associates P.C.
Andover, MA
  • Manage over 200 inbound and outbound calls per day.
  • Ensure strict confidentiality while projecting exceptional customer service.
  • Negotiate and arrange new payment plans effectively for clients with past due accounts, wage garnishments, and property liens.
  • Consistently maintain and meet monthly/annual collection goals.

Office Manager

Advanced Tiles & Designs
Chelmsford, MA
  • Managed staff schedules.
  • Tracked office supply inventory and approved supply orders.
  • Assisted in the preparation of department budgets and expenses.
  • Maintained files and database.

Education

Phlebotomy Certification Program - NHA Certified

The LARE Institute
Andover, MA

CNA, LNA, Home Health Aide, and Alzheimer Training Certificate -

LifeStreams Employment & Training
New Bedford, MA

Human Services Training Certificate Program -

Middlesex Community College
Lowell, MA

Skills

  • Service operations management
  • Maintenance scheduling
  • Customer relationship management
  • Inventory tracking
  • Repair estimation
  • Team collaboration

Languages

English
Professional
Spanish
Professional

Timeline

Service Consultant Supervisor

Thompson Auto Group

Maintenance Manager

Hertz Corporate

Collections Specialist

Zwicker & Associates P.C.

Office Manager

Advanced Tiles & Designs

Phlebotomy Certification Program - NHA Certified

The LARE Institute

CNA, LNA, Home Health Aide, and Alzheimer Training Certificate -

LifeStreams Employment & Training

Human Services Training Certificate Program -

Middlesex Community College

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MELISSA REYES