Joe Fischer

• Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
• Established and enforced clear safety policies to protect workers from injury.
• Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
• Organized and supervised field service team to ensure timely completion of assigned tasks.
• Filled out work orders, repair logs and maintenance plans to document work completed.
• Handled telephone support calls to determine issues and provide solutions.
• Developed and maintained positive relationships with customers, providing technical advice and support when needed.
• Coordinated work between team, other departments, subcontractors and customers.

• Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
• Created employee work schedules to keep shifts properly staffed.
• Monitored and analyzed service metrics to identify trends and areas for improvement.
• Established and enforced safety protocols to ensure a safe working environment for all employees.
• Reviewed completed work to verify consistency, quality, and conformance.
• Analyzed competitive offerings to ensure the service department remained competitive.
• Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Resolved customer inquiries and complaints requiring management-level escalation.

• Welding and Fabrication
• Troubleshooting and Repair
• New Machine Assembly

• Managed Heavy Equipment Repair
• Managed Work Orders
• Repaired and Maintained Industrial Equipment
• Welding, and Fabrication
• Maintained Parts Inventory

Service Management

Field Service Technician

Shop Service Technician

Welder-Fabricator

Hydraulic Hammer Rebuilder