NeTausha Gaddie-Coates
Louisville,KY
Summary
Results-driven Field Service Supervisor focused on team management, policy compliance, and staff training. Enhanced client relationship engagement and executed thorough case reviews through effective eligibility assessment and mentoring. Delivered improved client outcomes by leading and training case management teams.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Field Service Supervisor
Commonwealth of Kentucky
Louisville, KY
06.2007 - 08.2026
- Supervised team of 8-10 case managers during client interviews and eligibility assessments, ensuring compliance with public assistance standards.
- Reviewed cases for adherence to policy and procedural accuracy.
- Trained new staff, providing coaching and mentoring to improve service delivery and team efficiency.
- Conducted interim and year-end evaluations for all staff, supporting performance development and accountability.
Case Manager III
Commonwealth of Kentucky
Louisville, KY
07.2002 - 06.2007
- As a Case Manager I worked closely with the parents in the household to help guide toward self-sufficiency and move off public assistance
- Sent follow-up appointments and completed home visits to monitor client progress.
- Interviewed clients in office and over phone to determine eligibility for public assistance benefits, ensuring access to necessary resources.
- Tracked monthly participation data for individuals engaged in activities for the individuals that were participating in an activity
Family Support Specialist II
Commonwealth of Kentucky
Louisville, KY
01.2000 - 07.2002
- Managed caseload of clients by reviewing applications, ensuring compliance with program requirements, and tracking job contacts for able-bodied SNAP recipients without dependents.
- Issued transportation assistance based on compliance tracking to support clients in maintaining program eligibility.
- interviewed clients to determine eligibility for SNAP and Medical
Education
Certificate of Technical Studies - Cosmetology
Kentucky Technical
Lexington 02-1998
High School Diploma -
Green County High School
Greensburg, KY05-1991
Some College (No Degree) -
University of Louisville
LouisvilleSkills
- Eligibility determination
- Policy compliance
- Case review
- Client advocacy
- Team management
- Staff training
- Client relationship engagement
Certification
- Master Cosmetologist
Timeline
Field Service Supervisor
Commonwealth of Kentucky
06.2007 - 08.2026
Case Manager III
Commonwealth of Kentucky
07.2002 - 06.2007
Family Support Specialist II
Commonwealth of Kentucky
01.2000 - 07.2002
Certificate of Technical Studies - Cosmetology
Kentucky Technical
High School Diploma -
Green County High School
Some College (No Degree) -
University of Louisville