Thomas Hart
Jasper,GA
Summary
Dedicated customer service professional with extensive experience delivering exceptional service in customer-facing roles. Skilled in resolving inquiries, troubleshooting technical and service issues, and building lasting customer relationships. Known for strong communication, problem-solving abilities, and expertise in staff training and retail operations to drive customer satisfaction and business success.
Overview
11
11
years of professional experience
Work History
Inside Sales Consultant | Retail Sales Consultant - Customer Service
VERIZON WIRELESS
Remote
01.2016 - 01.2024
- Listened attentively to customer inquiries and address device, billing, and service issues with effective communication and courtesy
- Utilized troubleshooting and problem-solving skills to provide practical solutions to customer concerns
- Assisted customers in selecting and purchasing wireless products and services, ensuring comprehensive knowledge of the latest offerings and pricing plans
Store Manager | Retail Sales Consultant
SPRINT
Suwannee, USA
01.2013 - 01.2016
- Managed customer transactions, including activation and programming of phones, agreement documentation, and financial responsibilities such as billing and bank deposits
- Maintained comprehensive understanding of wireless products, accessories, and pricing plans to provide expert guidance to customers
- Assisted customers with product and service selection, ensuring their needs were met and contributing to customer satisfaction and loyalty
- Conducted follow-up communications with customers to ensure continued satisfaction and executed outbound calls for customer retention and prospecting efforts
Job Coach
BURNT MOUNTAIN CENTER
Jasper, USA
01.2013 - 01.2016
- Trained and supervised individuals with developmental disabilities, ensuring their successful integration into various work environments
- Acted as a liaison between employees and employers, fostering productive and supportive relationships
- Maintained accurate records and adhered to center and state policies and procedures, upholding high standards of confidentiality and professionalism
Education
Coursework - Accounting, General Education
Piedmont Technical College and Lander University
Greenwood, SCSkills
- Staff Training and Mentoring
- Profit and Loss Reports
- Loss Prevention and Security
- Inventory Control
- Visual Displays
- Retail Operations
- Active Listening
- Problem Solving
- Technical Proficiency
- Conflict Resolution
- Data Entry
- Multitasking
- Communication
- Cross-Functional Collaboration
- Troubleshooting
Timeline
Inside Sales Consultant | Retail Sales Consultant - Customer Service
VERIZON WIRELESS
01.2016 - 01.2024
Store Manager | Retail Sales Consultant
SPRINT
01.2013 - 01.2016
Job Coach
BURNT MOUNTAIN CENTER
01.2013 - 01.2016
Coursework - Accounting, General Education
Piedmont Technical College and Lander University
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