Alexis Hightower
Olympia
Summary
I help people navigate complex systems and make work feel human. From healthcare to high-volume operations and insurance, I turn frontline insights into scalable, compliant programs that improve experience, drive results, and influence cross-functional teams.
Overview
9
9
years of professional experience
Work History
Certified Nursing Assistant
Shelton Health And Rehabilitation Center
Shelton
09.2024 - Current
- Delivered hands-on care to 20+ patients per shift while maintaining a strong focus on dignity, clarity, and trust, recognizing that consistent, reliable experiences depend on both human connection and well-designed systems.
- Partnered with 5–7 cross-functional stakeholders (nursing, social work, case management, activities, administration) to coordinate timely support, identify breakdowns in workflows, and improve how care was delivered across teams.
- Identified recurring communication and process gaps impacting patient experience and escalated insights to clinical leadership, contributing to adjustments that reduced errors and improved response times in a fast-paced environment.
Claims Adjuster
GEICO, Government Employees Insurance
Renton
02.2021 - 10.2023
- Managed 300+ claims per week, guiding customers through complex, high-stakes situations, while ensuring clarity, compliance, and a positive experience.
- Streamlined claims workflows by identifying recurring issues and collaborating with supervisors and cross-functional teams, resulting in faster resolution times, and improved team efficiency.
- Maintained accurate and thorough documentation for all claims in compliance with state and federal regulations, minimizing audit risk, and supporting operational consistency.
Amazon Learning Ambassador
Amazon
DuPont
04.2017 - 06.2020
- Selected as a Learning Ambassador to onboard and train 30+ new hires per month across multiple departments, supporting faster ramp-up, consistent policy understanding, and a more equitable onboarding experience in a high-volume environment.
- Served as a frontline problem-solver for associates across teams, balancing productivity, safety, and employee experience, while demonstrating sound judgment in escalating and resolving operational issues.
- Initiated and led a grassroots DEI effort to improve accessibility and advancement opportunities for Deaf and Hard of Hearing associates, partnering with five department leads to build cross-functional alignment and momentum.
- Within 2 months, I helped elevate the DEI initiative to corporate leadership, contributing to broader workplace changes, including the rollout of basic ASL signage and increased visibility of leadership pathways for Deaf and HOH associates.
Education
BBA - Human Resources Management
Colorado Technical University
Colorado Springs, CO07-2026
Skills
- Program design and implementation
- Change management and stakeholder influence
- Compliance and regulatory awareness
- Data-informed decision making and reporting
- Cross-functional collaboration
- Employee and customer experience management
References
References available upon request.
Timeline
Certified Nursing Assistant
Shelton Health And Rehabilitation Center
09.2024 - Current
Claims Adjuster
GEICO, Government Employees Insurance
02.2021 - 10.2023
Amazon Learning Ambassador
Amazon
04.2017 - 06.2020
BBA - Human Resources Management
Colorado Technical University