Alexis Hilario

Provided hands-on leadership and operational oversight while supporting multiple restaurant locations and developing employees and leaders at various levels of the organization.

• Oversaw operations across multiple locations, supporting consistent execution of company standards and business objectives.
• Maintained a strong focus on sales, labor, food costs, controllable expenses, and overall profitability.
• Analyzed KPIs and P&L performance to understand business trends, identify opportunities, and make informed operational decisions.
• Used business performance data to identify areas for improvement and develop action plans.
• Supported teams, managers, and operational needs across multiple locations through consistent availability.
• Analyzed KPIs and P&L performance to identify business trends and inform operational decisions.
• Coached leaders on operational execution, employee development, customer service, and business performance.
• Fostered a positive team culture emphasizing accountability, teamwork, and employee development.
• Helped develop employees into stronger team members and future leaders through consistent feedback and mentorship.
• Built and maintained a positive team culture focused on accountability, teamwork, development, and performance.
• Led by example and maintained high standards of professionalism, accountability, and customer service.
• Supported multiple locations during staffing, operational, and leadership challenges.

• Oversaw budget management, ensuring alignment with company financial goals and resource allocation.
• Developed strategic initiatives to improve customer satisfaction and increase retention rates.
• Led cross-functional teams to streamline operations and enhance efficiency across departments.
• Implemented performance metrics to evaluate team productivity and identify areas for improvement.